Us postal service

Glendys Negron

**** ***** **. *******, ** ***** / 939-***-**** / *************@*******.***

More than seven years of experience as customer service

Keyboarding speed (35 words per minutes) and office automation

Works good without supervision, knows what needs to be done without being told

Bilingual (Spanish and English)

PROFESSIONAL EXPERTISE

Us Postal Service (Mail Carrier and Clerk Assistant)

Serving at United States Postal Service delivering mail

Also working as clerk assistant

Mail processing as receiving and sorting mail, selling postage, weighing packages, stamping money orders and ensure mail has correct zip codes and addresses.

Customer service, dealing with inquiries for packages, mail forwarding, questions regarding mail delivery.

Nugate Group LLC (housekeeper)

Nugate Group is a company of janitorial service, cleaning that military offices.

• Maintain the building in good conditions

• Clean restrooms and offices

First Bank Corp (Auto Loan service)

First Bank is a Bank of Puerto Rico that offer different service like Auto loan, bank accounts, mortgage loans.

• Work like consumer collector in auto loan services

• Make calls to customers with 30 or more days in delay

• Documenting data in system about I talked with the customer

• Make payments by phone, Inbound/Outbound calls to customers

• Serve as customer service responding questions about auto loans.

• Transfer calls to other departments in case to be necessary.

El Dia Directo (customer service)

Medicaid Puerto Rico, government medical healthcare.

Received inbound scheduling medical appointments

Data entry in the system while speaking with the customer

Provided information to appropriate government offices in Puerto Rico

Bring information about the medical plan and services

Verify personal information about customers

Maintains complete confidentiality with personal customer information

EXPERIENCE

Mail Carrier [US Post Office, Austin, Temple and Leander, TX] June 2019-Present

Janitor [Nugate Group LLC, Fort Hood, TX] Sept 2016-June 2019

Collector [First Bank Corp, San Juan, PR] Feb 2014-Aug 2015

Costumer service [El Día Directo, Guaynabo, PR] Aug 2012-Feb 2014

EDUCATION

Bachelor Degree Business Administration [Interamerican University of Puerto Rico] Aug 2009-May 2014

Certificate Degree Medical Billing and Coding [American Business Technology University] Jan 2018-July 2018.

REFERENCE UPON REQUEST

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