Customer Service Support

OUMOU BARRY

adppp4@r.postjobfree.com

Summary

646-***-**** Shirley, NY 11967

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated

customer support issues.

Skills

© MS Office proficiency

© Inbound and Outbound Calling

© Customer Support

© Project management

© Verbal Communication

© Bilingual French and English

Experience

GUINEE INSURANCE SERVICES NEW

YORK, NY

Customer Service Associate

06/2018 - Current

Magnolia Bakery NEW YORK, NY

Customer Service Cashier

04/2009 - 04/2017

Education and Training

Monroe College The Bronx, NY

Associate of Science in Criminal Justice

06/2017

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© Problem Resolution

© Problem-solving abilities

© Adaptive team player

© Business development understanding

© High-energy attitude

Supported customer service goals and enhanced relations through friendly,

knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions

and service complaints.

Educated customers on special pricing opportunities and company

offerings.

Assisted customers in making payments on accounts and setting up

payment plans.

Handled customer complaints and concerns promptly, escalating complex

issues to direct supervisor for quick resolution.

Greeted customers and responded to informational requests.

Processed credit card, EBT and gift certificate payments in electronic

computer systems.

Maintained cleanliness and presentation of stock room and production

floor.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Greeted customers promptly and responded to questions.

Counted and balanced cashier drawers.

Proces

receipts.

d customer payments quickly and returned exact change and

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