Computer Technician Network

Technical Skills

Software: Microsoft Office (**, 2000, XP, 2007,2010, 2012, 2016), Mac OS X (10.4 Tiger, 10.5 Leopard, 10.6 Snow Leopard), Kali Linux, Red Linux 7, Linux Mint 12, Novell (5.0 and 6.0), Nessus, Metasploit, Python, Dell DCSE, Alienware, Office 365, Access, Excel, Power Point, Outlook, Outlook Express, Internet Explorer, Microsoft SharePoint 2007, Anti-Virus Software (Symantec, McAfee, Panda, AVG, Etc.), GroupWise, Clientele, Reflection, Lotus Word Pro, Approach, 1-2-3 and Organizer, Corel Word Pro, Quattro Pro Auto CAD 14, Photoshop, Quick Books Pro (99-2002), Time Keeper, Arconis, Symantec Ghost Drive Imaging, Lotus Notes.

Hardware: Allied Tellison, Telequip, Cisco routers and switches, NCR, IBM, Epson, Lexmark, Axiohm, and HP network printers/plotters, touch screen monitors,NCR, Deibold and Delaru bill dispensers/acceptors, Lorex USB cameras, Telequip and Seoul coin dispensers, Symbol and PSC hand scanners, NCR/PSC/Magellan scanner scales, Sensormatic/EFT/SEM/ mini card readers, Network Flukes and PBX toners, Cabling: Coax, Cat 5/6 and Fiber Optic.

Professional Experience

Thompson Network Solutions Springfield, OR January 2014 to Present

Infrastructure Engineer

Supervise seven to nine employees for installation and computer roll-outs, using Windows Microsoft 7 Pro and Windows 10 Pro

Install data networks from the ground up (Microsoft Server 2012, 2016)

oThese include local area networks (LANs) wide area networks (WANs), SDWAN, intranets and extranets.

oInstall and configure Fortinet, Meraki, and Palo Alto hardware firewalls.

oA common scenario is using Cisco 2960-X series switches, Meraki switches and usually a Cisco router.

oPenetration testing

Experience configuration of VLANs, HSRP/VRRP, BFD, OSPF, EIGRP, BGP

IPv4/v6 addressing & addressing management using DHCP, DNS, TCP and

Software application/network protocols like HTTP, SSL, FTP, SCP, SMTP, RTSP.

Run, Test and Terminate CAT 5/6, Fiber Optic and Coax cable for Alarm Systems (CCTV & Access Control Panels, NCR POS Systems), Data Centers, and Infrastructure builds (Clients: AT&T Data Center, Starbucks, Wendy’s, etc.)

Install Cisco WiFi Access Points (AP’s)

Install and configure POS equipment such as NCR, IBM cash wraps, PSC hand scanners, Verifone or Ingenico signature capture pads etc.

Installed and supported other various software regularly I.e. Microsoft Office 2010, 2016, Office 365 and Microsoft Exchange Install, configure, support and use Microsoft Windows 7 pro, Windows 10 on a daily basis.

Install, configure, support Microsoft Outlook, Microsoft Edge and Internet Explorer.

Install, configure and support Microsoft Excel, Power Point, Visio and PageMaker.

Trouble shoot NCR ATM machines. Migrate NCR POS environments.

F2Onsite, Springfield, OR October 2013 to December 2013

Computer Technician

Migrate laptop and desktop workstations from Windows XP to Windows 7.

Create a base Ghost Image for Lenovo ThinkPad 410/420.

Create a base Ghost Image for HP Elite 8440 p laptops.

Back-up End user data.

Install the new Windows 7 Pro Operating system.

Install, configure, and support Microsoft Outlook and Internet Explorer.

Install, configure, and support Microsoft Office 2010 and Exchange 2010.

Restore end user data.

Symantec Corp, Springfield, OR July 2007 to May 2012

Remote Product Specialist

Support Symantec Antivirus Corporate Edition 10.x, Symantec Endpoint Protection 11.0 and Symantec Scan Engine 5.x.

Support Symantec Antivirus Corporate Edition 10.x firewall configuration and settings

Support Symantec Endpoint Protection 11.x/12.0 firewall configuration and settings

Maintain working relationships Business Critical Customers Help with configuration of servers.

Primary Contact for 6 Global companies.

Configuration of servers 2000, 2003 and 2008 Servers Install and configure 2005, 2008 SQL servers.

Maintain ESXI Server Using VMware 4.6/5.0.

Run scripts using Power Shell or Pearl

Program using Visual Basic, C++ and limited .NET Language

Proactively manage, maintain customer work orders to insure their timely resolution.

Prioritize and provide status updates/Root-cause analysis.

Escalate issues for product defect and discern if the issue is enhancement or product defect.

24x7 on call support.

Private Contractor, Eugene, OR January 2007 to July 2007

IT Engineer

Back up data, install new workstations for Senator Wyden office.

Install Windows 2003 Server in 3 Bridgestone Tire locations for Insight.

Lead Technician for Bluecurrent / UBS rollout (Supervised 6 Techs).

Secure Server Cabinet Survey for CompuCom / Wells Fargo Bank.

Eastman Kodak, White City, OR March 2006 to December 2006

Technical Support Analyst

Install Windows XP Professional on laptops and workstations.

Troubleshoot network connectivity and printer issues.

Provided Desk side support for 350 workstations.

Fujitsu Transaction Solutions, Eugene, OR June 2004 to October 2004

Network Technician

Virus removal for client Microwing, Inc.

Lead floor technician for Hewlett Packard/ Smith Barney network roll-out.

Installation of Dell computers, warranty updates, Windows XP Professional.

Optimal Robotics, Montreal, Canada March 2002 to June 2004

Field Service Technician

Install and support hardware/software components with Windows NT, Windows 2000 Professional on POS systems.

Maintain warehouse and inventory.

Prepare weekly, monthly mileage and expense reports.

Additional Work Experience:

Moss Adams LLP, Eugene, OR October 2001 to March 2002

Assistant Network Engineer

PSC, Inc. Eugene, OR February 2001 to September 2001

PC/Network Technician

Certifications

CompTia A+

Microsoft MCP

Windows 2000

Professional IBM Business Partner

X-Series Server

Dell DCSE

Dell DCSE Foundation 2013

Oki Fax

Oki Mono MP

Education

Lane Community College, Eugene, OR 1999 to 2001

AA.S. Computer Networking

Rogue Community College, Grants Pass, OR 1990 to 1991

Computer Science/General Studies

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