Amber Kennedy

**** ***** ******** **, *** Braunfels, TX• 702-***-****

Objective: Seeking a highly responsible and challenging position as an Assistant General Manager in a well-known hotel brand for a leading hotel management company.

Experience

1/2018 to present

Fairfield Inn and Suites By Marriott

Front Desk Agent to Front Office Manager to Assistant General Manager:

Responsible for the successful management of the hotel across all Operations departments (including Front Office, Sales, Housekeeping, Food and Beverage, and Engineering/Maintenance).

Working with the General Manager to develop a high level vision for the hotel operation, development and growth within the local market place and implementing strategies to work towards that vision and goal.

Demonstrates a diverse knowledge of hotel division operations and willingness to dive into the day to day operations of the hotel, while balancing and managing the long term goals of the hotel.

Responsible for the management of hotel staff, including recruitment, training, motivation, scheduling, and discipline.

Perform administrative duties, including financial management (Accounts Payable and Receivable) as directed by the General Manager, ordering, building operation and maintenance.

Provide excellent customer service working with all staff to ensure guests are highly satisfied with their experience, anticipating guest needs, and responsive to resolve guest complaints.

04/2017-12/2017

09/2016-03/2017

Staybridge, Las Vegas, NV.

Holiday Inn Express, New Braunfels, Tx.

Front Desk/Night Auditor:

Checked guests in/out, made reservations.

Answered multiline phone system.

Problem solving hotel and guest issues while working with various hotel employees and managers.

Understood guest folios and responded to guest inquiries about charges on folio.

04/2011-04/2012

Sedation Dental Las Vegas, NV

Billing Manager:

Performed quality control of the data entry system to verify that claims and Payment were posted correctly.

Thoroughly reviewed remittance codes from EOB’s/AR’s.

Evaluated the accuracy of provider’s charges, including dates of service, procedures.

Contacted Insurance providers to verify correct insurance and get authorization for proper billing codes.

01/2008-01/2010

On-Site Dental Las Vegas, NV

Manager on Duty/Receptionist:

Answering phone calls and questions.

Identifying areas and strength and weakness and ways to achieve better performance.

Training and developing the practice team.

Deal with vendors, maintain computerized filing system and keep patients up to date.

Skills and Qualifications:

Ability to work autonomously and as a member of this team.

Experience in hotel department management.

6 years experience in hotel guest services, front desk, housekeeping, and related professional areas.

Highly motivated with a strong attention to detail.

Providing supervision, training and allocating tasks to other members of the team

Excellent interpersonal skills.

Office management skills including documentation necessary for day to day management of the hotel.

Experience in the use of IT and software programs such as Microsoft Office, and hotel management software such as Fosse and Opera, M3.

Thrive when working under stress, and have skills to problem solve, prioritize tasks and meet deadlines.

Demonstrate a quickness in learning new skills integral to taking on new responsibilities and roles within the hotel and willingness to undertake all necessary training.

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