Knowledge of wide range of health and welfare plan.

PATRICIA FRAZIER

*** ****** ****** **: 917-***-****

Brooklyn, NY 11233 **********@*******.***

PROFESSIONAL SUMMARY

Administrative professional with superior analytical, oral and written communication skills; possesses the ability to work productively within a deadline driven environment, with minimal supervision; possesses the ability to cultivate collaboration with clients, colleagues, and senior management; possesses a working knowledge of PeopleSoft and other HRIS databases, Siebel CRM and Oracle Enterprise Content Management (ECM), and other Interactive Voice Response (IVR) systems. PROFESSIONAL EXPERIENCE

MTA –BUSINESS SERVICE CENTER – CUSTOMER MANAGEMENT CENTER, New York, NY 2012 – Present Customer Service Specialist

• Responds to all MTA agency employee and retiree calls and e-mails regarding Benefits, Human Resources, Accounts Payable, Procurement and Pension matters via Siebel CRM.

• Enters data to update all MTA employees and retiree’s information via PeopleSoft HRIS.

• Assists all MTA agency employees and retirees accessing the My MTA self-service portal to view their benefits, human resources and payroll profiles.

• Handles special projects as assigned.

NEW YORK LIFE INSURANCE, New York, NY 2009 – 2011

Asset Staffing – Temporary Agency

Consultant

• Utilized the AS400 system to record, track, and process new investment accounts

• Contacted financial advisers to assist in meeting suitability guidelines for New York Life and FINRA.

• Generated and distributed Call Center Activity Reports.

• Processed death claims, withdrawals, 1035 Exchanges/Transfers and annuitizations.

• Processed routine non-financial changes including ownership and beneficiary changes on in force annuity policies.

• Participated on various projects assignments as assigned. THE BANK OF NEW YORK MELLON, Brooklyn, NY 2006 – 2008 HR/Benefits Administrator

• Processed new hire benefit enrollments, open enrollments and status changes in PeopleSoft.

• Researched and resolved enrollment discrepancies using PeopleSoft generated reports.

• Effectively explained health and welfare plans and promptly answered e-mails of benefit inquiries and requests with a strong focus on customer service.

KINGSBROOK JEWISH MEDICAL CENTER, Brooklyn, NY 2003 – 2005 Patient Relations Representative

• Ensured coordination of communication between patients and families and medical staff.

• Provided patients and families with information on hospital services, procedures and protocols.

• Interviewed patients and/or their families to determine nature of care needed and directed them to the concerned healthcare provider.

• Responded to patient inquiries regarding physicians and services.

• Documented patients’ complaints in MS Access Database and responded in writing investigation results. TEACHERS INSURANCE ANNUITY ASSOCIATION / COLLEGE RETIREMENT EQUITIES FUND (TIAA- CREF), New York, NY 1996 – 2002

Senior Customer Relations Consultant

• Assisted manager with day-to-day supervision of unit.

• Appointed to special projects representative and liaison to Product Management and Systems departments.

• Performed comparative analysis for life insurance and long-term care insurance policies.

• Calculated insurance premium rates for various insurance face amounts. EDUCATION

BBA, Baruch College/CUNY, New York, NY, Major: Marketing Management

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