Power Systems Service Representative

NEREIDA GONZALEZ **** S **ND ST. *** MILWAUKEE, WI 53214

414-***-****

*************@*****.***

OBJECTIVE

Highly organized, self-motivated and disciplined individual seeking an opportunity to showcase their talent of establishing rapport with individuals from a variety of backgrounds while maintaining quality standards PROFESSIONAL EXPERIENCE

Randstad Work Solutions May 2019 – April 2020

• High-volume customer and technical support for domestic and international clients

• Enter in custom parts orders (up to 100 per month) and working alongside internal (engineering, production, sales) and external

(field staff) on projects

• Manage between 75-100 calls from customers per day on a number of issues, questions and needs

• Mange databases through SAP and MS Office software REXNORD INDUSTRIES/AEROTEK May 2018 – December 2018 Bilingual Customer Service Representative

• Provided technical support while using database management and database processing

• Adept with spreadsheets and data entry

• Maintained customer rapport and demonstrated pride in building and maintaining relationships

• Exhibited team-work skills

ACCESS ELEVATOR January 2018 – April 2018 Bilingual Customer Service Representative

• Used strong listening and problem solving abilities daily

• Responsible for maintaining client records

• Utilized data entry systems for client reminders GENERAC POWER SYSTEMS August 2016 – January 2018 Bilingual Technical Customer Service Representative

• Provided product support and technical assistance to customers via telephone, chat, and email

• Input order and customer information into SAP system in a timely manner

• Troubleshoot home standby and portable generators

• Assist customers with locating authorized distributors and dealers 2

• Activate product warranties and translate error codes while using analytical problem solving skills MOLINA HEALTH CARE November 2015 – May 2016 Bilingual Customer Service Representative

• Handled high volumes member inquiries regarding their insurance plans and coverage daily

• Provided information regarding claims and prior authorizations in a professional manner

• Updated customer’s demographic information into the system

• Offer enhancements to customer’s current healthcare plan EDUCATION

MILWAUKEE AREA TECHNICAL COLLEGE - Associates Degree in Human Services December 2013

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