Director Network Deployment

Director, Network Infrastructure Deployments and Fulfillment

QUALIFICATIONS PROFILE

Innovative and growth-driven professional, with extensive experience in all aspects of information technology operations; backed by solid expertise in enterprise architecture, infrastructure engineering, and global deployments. Expert at developing and leading high-performing global technical teams and executing strategic plans to meet organizational goals, increase productivity, and achieve continuous growth and progress. Highly skilled at collaborating and building rapport with stakeholders, vendors, and customers from different backgrounds, resolving complex problems, and working in fast-paced and ever-changing environments.

AREAS OF EXPERTISE

Project/Program Management Capacity Planning Risk Management Data Center Operations Management

Budgeting and Forecasting Vision and Strategy Execution Digital Transformation

Resource Management System Design/Optimization Business Analysis Technology Integration

PROFESSIONAL EXPERIENCE

Amazon Fulfillment Services, Tampa, FL

Senior Manager of Customer Programs Mar 2020–Present

Build and supervise three new teams of project managers, technical project managers, and solution architects comprised of 25 staff members and 3 managers

Guide teams in coordinating with diverse stakeholders across the organization and globally to ensure completion of projects based upon an internally developed scoring matrix

Steer efforts in hiring 24 team members in three continents within 14 months

Establish electric vehicle (EV) charging infrastructure and wireless data network for Amazons EV fleet

Create and implement customer satisfaction metrics and survey processes

Lead the deployment of over $1B capital improvements

Key Highlights:

Managed over 1,800 projects per year and achieved 368% increase in project planning throughput

Reduced administrative overhead by over 75% by leading automation efforts, thus saving 9000 hours of effort per year

Planned and executed process automations which resulted in the improvement of productivity by 35% and reduction of request volume by 50% through self-service

Minimized budgetary exceptions to zero by enhancing the accuracy of planning process

Developed new toll gate mechanisms to ensure projects flow through each phase with increased quality, thus enhancing first pass yield and reducing rework

Decreased lead times by 50%, cost by 30%, and build defects to zero within one year by overseeing containerized data center program

Successfully increased employee satisfaction from 4.2 to 4.5 out of 5 points

Amazon Web Services, Seattle, WA

Manager of Technical Program Management Aug 2016–Present

Assume full accountability for the hiring and training of 10 technical program managers in four locations covering Australia, Ireland, Seattle, and Virginia with primary focus on delivering new data center projects and data center expansions for all of Amazon’s data centers globally

Manage the deployment of the first Amazon containerized data center

Facilitate weekly and monthly business reviews with senior director or vice president from EC2 and S3, and other internal customers

Generate technical program manager (TPM) workload metrics to effectively evaluate team performance

Foster a team culture with emphasis on quality, process innovation, and project excellence

Key Highlights:

Introduced digital Kanban board for build projects that optimized cross-functional collaboration and supported process improvement efforts with improved data

Minimized project cycle times by 30% and attained two-fold increase in project volume through expert management of process improvement efforts

Displayed excellent leadership abilities in directing employees, thus boosting employee satisfaction scores from yearly tech survey by 20%

Minimized turnover from 40% to 5% within one year compared to IT industry standards of 31%

Played a pivotal role in improving team deliveries from 60% to 95%

Encouraged and motivated peer teams including director level to adopt process changes that positively impacted Amazon financial data and project delivery metrics

Core Staffing @ Amazon, Seattle, WA

Technical Program Manager May 2016–Aug 2016

Oversaw a worldwide portfolio of Amazon data center builds as well as data center spine expansions across Amazon’s largest data center cluster in North America

Capitalized on industry expertise in managing over $400M worth of capital expenditure projects

Handled business critical portfolio of data center builds and expansions to support Prime Day 2016, which involved facilitating weekly calls with the –executive-level management

Prepared documentation for program management best practices of data center build outs and data center spine expansions

Key Highlight:

Succeeded in completing 98 out of 107 projects on-time and within budget constraints across five continents

Tata Consultancy Services @ Microsoft, Redmond, WA

Deployment Program Manager Feb 2013–May 2016

Spearheaded the deployment of over 100 Microsoft Azure data centers across the world; as well as more than 4,400 servers to support the worldwide release of the TitanFall multiple player environment ahead of program schedule

Strategically managed new data center build outs, large-scale deployments of over 1,000 servers and network improvements including IDS, IPS, and other security enhancements to Microsoft’s public-facing cloud services

Led the deployment of $1B data center build out in Quincy, Washington

Oversaw more than $120M worth of capital expenditure projects, along with the development of six new data center region build outs in support of Azure compute capacity needs

Key Highlights:

Contributed key insights to quality improvement efforts that expedited deployment times from 90 to 20 days

Accomplished projects within set schedule and drove defect-free delivery at a rate exceeding 95%

oDesk Corporation, Tampa, FL

Consultant Oct 2012–Jan 2013

Provided high-level technical expertise to multiple customers, both domestic and European in resolving a wide range of issues

Delivered expert-level consultation services including validation of technical designs, development of new designs, and restructuring of existing environments

Revamped and upgraded the environment from Windows 2003 with Exchange 2003 to Server 2012 and Exchange 2010

Created and presented technical solutions with business case justifications to executive-level staff

Spearheaded a number of projects that covered all facets of client environments working with Active Directory, Exchange 2010, Server 2012, SharePoint 2010 and SCCM 2012

Conceptualized an SCCM 2012 deployment to keep track of multiple clients across Europe

Key Highlight:

Expedited client issue resolution times by 50% through implementation of Information Technology Infrastructure Library (ITIL) compliant service desk

Community Health Solutions of America, St. Petersburg, FL

Infrastructure Manager Apr 2012–Oct 2012

Guided and led a team of six IT professionals comprised of both frontline helpdesk analysts and infrastructure support

Redrafted all technical documents from the ground up and developed new support processes

Initiated a virtualization strategy to achieve business continuity goals and effectively support state government clients

Served as a senior technical liaison to business leaders on the executive committee as well as e representative of the IT Department in disaster recovery meetings

Exemplified outstanding abilities to lead the migration of Exchange 2007 to a new server platform; as well as the deployment of a new fiber-based WAN for four sites across three states

Applied technical skills in restructuring enterprise remote access solution with Remote Desktop Gateway Services

Key Highlight:

Provided strategic management to virtualization project which resulted in the attainment of over $70K savings for server software and hardware expenses

Easter Seals UCP North Carolina & Virginia Inc., Raleigh, NC

Infrastructure Manager May 2010–Apr 2012

Directed three members of the IT Infrastructure Team to support all enterprise-wide applications, data center, and failover data center site

Supervised and facilitated the training of junior-level technical personnel

Performed feasibility studies of internal technical projects

Created and allocated $3M IT budget

Functioned as main resource for issues impacting the entire enterprise, ranging from Exchange and SQL server issues to DNS and AD

Created requests for proposal (RFPs) for vendors and established project management procedures

Spearheaded the migration of Exchange 2007 to Exchange 2010, as well as the deployment of Windows 7 across 120 sites and 2, 800 users

Conceptualized and implemented enterprise-wide SharePoint 2010 deployment

Maintained vendor relations and competitive bidding processes

Executed Windows server 2008 Farm for 1,000 concurrent users; as well as enterprise-wide information security schema and policies

Key Highlights:

Keenly evaluated and addressed SAN problems on a 14 TB NetApp SAN, resulting in the increase of guest VM performance by 60% and overall server performance by 80%, as well as reduction of$200K in IT expenses

Deployed NearPoint archiving solutions which decreased tier 1 storage usage by 70%

EARLIER CAREER

United States Army, Augusta, GA

25B Information Systems Specialist

Omega Business Systems, Tampa, FL

Field Services Manager

EDUCATION

Master of Science in Information Technology Administration and Management, 2017

Central Washington University, Ellensburg, WA

Bachelor of Applied Science in Information Technology Management, 2013

St. Petersburg College, St. Petersburg, FL

Associate of Science in Network Technology, 2006

St. Petersburg College, St. Petersburg, FL

CERTIFICATIONS

Certified Project Management Professional (PMP) VMware Certified Professional

LeftHand Networks SAN IQ Certified Microsoft Certified Technology Specialist – Windows 2008 Active Directory

Microsoft Certified SQL 2000 Database Administrator (MCDBA) CompTIA Server+ Certified Technician

Windows 2000 Microsoft Certified Systems Administrator (MCSA

CompTIA A+ Certified Technician Windows 2008 Microsoft Enterprise Administrator

PROFESSIONAL AFFILIATION

Project Management Institute (PMI)

TECHNICAL SKILLS

Platforms:

Windows (2000, XP, Vista, 7), Window Servers (2003, 2008), Apple, Android, Linux, ESX, ESXi

Hardware:

NetApp, Cisco, IBM, Dell, HP, Lenovo, Samsung, WISE, Apple, SonicWall, WatchGuard, and LeftHand

Software:

Exchange (2003, 2007, 2010), SCCM, SCOM, SharePoint, SQL, BlackBerry, IIS (5, 6, 7), McAfee, Symantec, and vSphere

Networking:

DNS, Active Directory, NAT, VLAN, RADIUS, IPSEC, PEAP, PRTG, VPN, IPV4, IPV6

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