Marketing Manager Customer Service
Resume:
Kaelyn A. St. James
***** ********* ****, *******, ** 77094
********.*****@*****.***
Education
● Associates in Computer Science – Rochester Community and Technical College, Rochester
● Associates in Liberal Arts – Rochester Community and Technical College, Rochester
● High School Diploma – John Marshall High School, Rochester
● Clinicals - Mankato State University
● Bachelors in progress - University of Houston
● Certified to teach in Minnesota
● Certified Nanny
● Certified Babysitter
● CPR Certified
Work History
This Dot
October 2018 - April 2019
Marketing Manager/Client Lead
I started off as a marketing manager overseeing colleagues on my team to delegate tasks within the company. I created content schedules, oversaw all social media platforms, traveled throughout the country and even out of the country running events, doing outreach, speaking, photography, and community building. I led tech conferences, contributor days, and assisted clients from high profile companies such as Google, Microsoft, Hasura, Cinnabon, Amway, etc. I quickly moved up to Client Lead and controlled/tracked contracts to make sure they were fulfilled and requirements were met pertaining to staying within budget for campaigns, podcasts, streaming, etc.
Outback Steakhouse
July 2014 - February 2018
Key Manager
I interact with customers and ensure an optimum dining experience. As soon as issues or concerns arise, I am tasked with mitigating the problem immediately so they can leave happy with good opinion of the organization. Even if there are no issues during the dining experience I am there to show my face, thank my customers for coming, and answer any questions they might have. I also do managerial work for the office, such as: making boards for new LTO’s (limited time offers), creating fun games for the servers to enjoy working with us, decorating our facility for events and holidays, keeping track of surveys and the comments left on them, and even doing the errands of the office. Rochester and Community Technical College Counseling and Advising Office May 2013 – July 2014
Adminstrative Assistant
Secretarial work consisting of having all counselors schedules, calendars, and meeting times/dates. I was in control of office phones, voicemail services, faxes, and printer utilities, as well as online forums. Online forums consisted of Word, PowerPoint, Excel Spreadsheet, and Adobe Premiere Pro. In addition I informed and helped assist incoming, current, and prospective students. This included informationals, orientations, appointments, and step by step guidance. I received multiple raises/promotions here due to work ethic.
Al Imra Academy
October 2013 – May 2014
Teacher’s Aide
I was a temporary hire due to I knew I was moving the upcoming year. Yet, they still needed the help and I was qualified to take on the job and it’s responsibilities. I am certified to teach in Minnesota as well as a certified daycare worker, certified babysitter and nanny. I was a teacher/daycare provider of ages ranging from 1 year – 14 years. Depending on which shift I took, was what age group I would be supervising and/or teaching. I created lesson plans and daily schedules which included structured school work, homework help, reading logs, practice activities, and televised learning for my school aged children. I factored in bathroom breaks, pauses, and we had breakfast, lunch, and dinner. For my daycare kids, I had little lesson plans factored into fun games for easier learning purposes. Televised lessons were a big part in the day care aged children. I had to feed, bathe (if needed), change diapers, and give nap time to all of the younger kids. Periodically I was asked to help enter in the employees work schedules. My job included a lot of foreign workers (Somolian, Ethiopian, etc.) who weren’t as familiar with English as I was. This academy was Islamic following, teaching, and intertwined that in all aspects of curriculum and play. I oversaw funds for supplies and food for a short period of time when food was needed to provide for our children of both the older and younger age groups. Rochester and Community Technical College Bookstore May 2012 – May 2013
Store Associate
I organized, stocked, and alphabetized books and assisted college students. In assisting the students I helped get textbooks, school supplies and other materials as to better serve them in their academic experience at the college. This position required a lot of customer service skills as well. ALso, I worked the front counter and had to help regular customers purchase items. We had a food section in our bookstore that anyone could buy from. I received multiple raises/promotions here due to work ethic. Tj Maxx
September 2012 – March 2014
Store Associate
Responsibilities included grade A customer service, stocking, organizing of the floor, back room specialties, home goods tasks, and minimal cleaning. The main focus was providing every customer with an amazing retail experience. I went above and beyond the duties and also helped customers customize their outfits and helped put together home décor.
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