Haitham Galal

An immensely self-motivated and charismatic Hospitality and Hotel Management Professional, who demonstrates an extensive portfolio of relevant successful experience in all aspects of hospitality and hotel management gained within both four and five star hotels. Confident and versatile with far-reaching and varied knowledge across a broad range of performance drivers, including a strong appreciation of the application and benefits of the delivery of high service standards. As a result of early hospitality training, has developed an excellent and enduring ethos of dedicated friendly service. Specific and detailed understanding of developing, nurturing and delivering safe, business-centred and profitable results in a highly competitive environment. People and results-focused. Exceedingly resourceful with a proven track record of enterprise enhancement and committed to the development of profitable business, fostering an excellent work ethic and morale across any range of personalities and skill levels. Has maintained a continuous programme of professional training.

After extensive experience and honing of management skills within the hotel industry, is now ready to assume new responsibilties and make a valuable contribution at General Manager level with a company requiring drive, discretion, tenacity and loyalty. KEY KNOWLEDGE, SKILLS & EXPERTISE

• Occupation-based – Highly focused and diligent, a creative thinker and solutions expert, with management flair built upon the solid foundation of exacting training, both academically and within the hotel industry. Has enjoyed a progressive career within Accor Hotels, Roda Hotels, Rotana Hotels, City Seasons Hotels, Al Diar Capital and Intercontinental Hotels.

• Brings successful experience of training and mentoring. Has the ability to critically analyse performance and by the imaginative use of KPIs (key performance indicators) contribute to both people and team building development. Delegates tasks appropriately to team members. Demonstrates highly developed Rooms Management and Leadership skills. Sees complaint handling as opportunities for improvement and business development. Has successful experience in retaining existing and winning new business. Utilises effective reporting protocols as a tool for profitable business development. Incorporates vision into the business planning process. Notable for the following achievements. o 2018 Successfully added 118 Rooms to the existing inventory of Roda Amwaj Suites, full setup

(Rooms Division on Opera System, Furniture, Smart Room Management system, full requirement from Dubai Tourism Authority successful approved inspection as well Civil Defence),current inventory is 340 unities.

o 2018 Successfully opened Roda Amwaj Suites new lobby 5500FT along with new welcome centre, new staff lockers and new staff cafeteria

o 2018 Singed a contract with Green parking to manage hotel’s parking 660 space expected generated revenue 1.8M YTD ( additional source of generating revenue ) o 2017 Successful de-flagging transition from Rotana to RODA – assisting in the transition from the Rooms Division Department.

o 2016 Delivered a fifty percent increase in revenue from the Dubai Airport Kiosk selling fourteen Rotana Hotels, which were under my responsibility.

HAITHAM GALAL

AREF

PO Box 95208, Abu Dhabi, United Arab Emirates. +971-**-***-****.

: adppf6@r.postjobfree.com

PROFILE

Haitham Galal

o 2016 Introduced the first Hotel-Smart mobile door key at the Al Bustan Hotel. o 2015 Successfully introduced the first trial for on-line Check-in at the Al Bustan Rotana Hotel. o Successfully handled the International Formula One Race in 2011, 2012 and 2013 with Full House and successfully ensured highest guest satisfaction during major events such as concerts along with celebrities staying in-house.

o Has successfully managed EMSEK International Security Systems by the Ministry of Interior Dubai Police Events for 1500 Guests in October 2014& 2015 as well as the IQRAA, Arabic Language Exhibition Event for 1500 Guests in May 2015 at Al Bustan Rotana Hotel, Dubai. o 2013 Successfully introduced the first trial for Tablet Check-in at the Yas Island Rotana Hotel. o 2012 Successfully opened in, the Rotana Ahlan Desk at Abu Dhabi Airport kiosk for meeting and greeting guests upon arrival for thirteen Abu Dhabi hotels.

• Contracted with DOT (Department of Transport) for the transportation services from the Airport to the Rotana Hotels (Abu Dhabi & Al Ain).

• Oversaw the costing and FF&E on yearly basis shared with all Rotana hotels Abu Dhabi & Al Ain.

• Training for Ahlan Staff in terms of cross selling of Rotana Properties with an incentive program.

• Harmonised the management of all Rotana in Abu Dhabi & Al Ain.

• Contracted with the Abu Dhabi International Airport Authority liaising for the desk. o 2011 Initiated a project of one guest, one profile providing all guest information in a single profile avoiding unnecessary duplications. This system is now a live centralised part of the corporate management.

o 2008 Attended the MITT (Moscow International Travel Tourism Exhibition representing the City Season Hotel

• IT Skills – Highly numerate and extensively IT literate with expertise in Microsoft Word, Excel, and PowerPoint. Additionally experienced in bespoke software and competently confident with the utilisation of new software.

• Leadership – Fosters team involvement, creating inspiring solutions and setting direction and business focus. Sets fair but challenging performance objectives. Seeks fresh challenges and works towards their successful resolution. Sees problems and difficulties as an opportunity for improving the business.

• Strategic Thinking – Plays a pivotal role in managing projects from inception to implementation, delivery and review.

• Results Orientated – Instils a sense of urgency and a desire to deliver key objectives with a proactive approach to stakeholder and client development, all within the complex legal constraints of a highly competitive business environment.

• Change Management – Has a driven but empathetic approach to implementing good leadership standards and core principles, to bring about necessary operational change.

• Communication – Influential communicator who adopts style and approach to suit a wide variety of individuals and organisations to gain their commitment. EXPERIENCE

July 2019 – Present – ACCOR

Cluster Hotel Manager Novotel and Adagio Al Bustan, Abu Dhabi 361 Rooms and 279 Luxury Apartment Total 640 Keys

Reporting to the Cluster General Manager

Briefed to coordinate with all departments heads to ensure adequate liaison and operation implementation, plan to meet yearly revenue target and upgrade the standards within the hotel Responsibilities:

1. Establishes goals and objectives as per the company’s business plan format. Haitham Galal

2. Adheres to and implements hotel policies and procedures based on corporate issued operating standards of operations to accomplish the set goal and objectives of the hotel. 3. Prepares together with concerned executives the annual Business and Marketing plan including profit budgets in a professional and timely manner as per the Cluster General Manager’s Manual. 4. Sets and controls action plans to maximize profitability and productivity of the hotel. 5. Manages and controls costs and expenses according to the uniform system of accounting. 6. Controls finance and accounting of the hotel according to company’s accounting standards, policies and procedures and work closely with Corporate Accounting and Control Division. 7. Work in close collaboration with Corporate Marketing when and where possible. 8. Work in close collaboration with Cluster Manager – e-commerce & Revenue Operations when and where possible.

9. Work in close collaboration with Training & Talent Development Manager when and where possible. 10. Creates positive working environment in and between hotels, communities and business partners. 11. Develops the hotel’s employees to be skillful and adheres to company’s development and training plan and policies.

12. Create amicable relationship with hotel and company’s business partners to build good development and training plan and policies.

13. Perform other duties as assigned by the Hotels Division Director. Administrative Responsibilities:

14. Evaluates from time to time together with department heads employees job assignments, job duties and operating according to business volume to ensure effective and efficient tasks execution. 15. Conducts annual management performance appraisal and recommends corrective actions for unfavorable variances in job standards and budget commitment. 16. Maintain / encourage two-way communications throughout all departments, amongst hotels, the community and business partners.

17. Manages time, identifies and solves problems effectively by meeting deadlines on time. 18. Organizes the following (but not limited to) meetings:

• Morning briefing with key personnel to make sure that outstanding problems are solved and arrangement for new things of the day has been prepared Department Head Meeting

• Schedule meeting, to go over, analyze and find solution of the financial results shown in the Profit

& Loss statement Marketing & Sales Meeting

• Food & Beverage Meeting

• Rooms & Guest Services Meeting

• POMEC Meeting

• Staff Meeting when necessary

• In addition, all other meetings as mandated by Company’s Policies Technical Responsibilities:

20. Enforces and implements corporate office issued operating standards, policies & procedures at all times.

21. Manages available resources effectively and efficiently operational circumstances aiming to reduce and preserve resources were possible without compromising on standards, quality and comfort. 22. Apply the job descriptions of all colleagues based on the company’s job description format. 23. Manages and be responsible for waste produces by the hotel by reducing, recycling and reusing the resources.

Commercial Responsibilities:

24. Communicates and upkeep the hotels’ and the company’s overall image and business through effective guests, clients, business partners, community and colleagues relationships. 25 To maintain the hotel as a best possible viable commercial enterprise. 26. Enters contracts for lease, outside services, licenses and permits as may be required on behalf of the hotel according to corporate guidelines and statutory requirements. Human Responsibilities:

Haitham Galal

27. Establishes and maintains good relationships with employees within and between hotel(s), and assists all employees when required in performing tasks to foster teamwork and success of the company. Corporate Policies will measure the results for Employee Satisfaction Tool. 28. Adheres to and be updated with company’s rules, regulations and applicable laws at all times. 29. Encourages others to attend and attends training or seminars as required by the company. 30. Creates employees awareness to have a good sense of belonging. 31. Motivates employees to perform their best to contribute to the success of the hotel. 32. Support company’s training and development of employees. Relations:

33. Works or consults closely with Marketing & Sales, Accounting & Control and other Corporate Executives including e-commerce in order to achieve the company’s goal and objectives. 34. Represents company in the local community.

35. Interacts with clients, guests, government officials, travel agents, inbound tour operators, airlines, suppliers and other important individuals in the community and industry in promoting the hotel. EARLIER APPOINTMENTS

Jan 2018 – July 2019 Director of Rooms Division

Roda Al Murooj Hotel, Dubai 5* / 536

Rooms

Jan 2017 – Jan 2018 Executive Assistant

Manager /Rooms

Roda Al Bustan Hotel, Dubai 5* / 279

Rooms

Jun 2014 – Dec 2016 Director of Front Office Al Bustan Rotana Hotel, Dubai 5* / 279 Rooms

Sep 2011 – Jun 2014 Director of Front Office

YAS Island Rotana Hotel, AUH 4* / 308

Rooms

Aug 2008 – Sep 2011 Assistant Director of Front

Office

Beach Rotana Hotel, Abu Dhabi 5* / 565

Rooms

Jun 2006 – Aug 2008 Front Office Manager / Acting Hotel Manager City Season Hotel, Abu Dhabi 4*

Mar 2004 – Jun 2006 Front Office Manager Al Diar Capital Hotel, Abu Dhabi 4* Oct 2002 – Mar 2004 Night Manager Al Diar Capital Hotel, Abu Dhabi 4* Apr 2001 – Oct 2002 Front Desk Shift Leader Beach Rotana Hotel, Abu Dhabi 5* / 565 Rooms

Feb 2000 – Apr 2001 Front Desk Receptionist Beach Rotana Hotel, Abu Dhabi 5* / 565 Rooms

Apr 1998 – Feb 2000 Front Desk Receptionist and

Cashier

Intercontinental Hotel, Abu Dhabi 5*/313

Rooms

Mar 1997 – Apr 1998 Receptionist and Cashier Al Diar Dana Hotel, Abu Dhabi 4* EDUCATION & PROFESSIONAL QUALIFICATIONS

2020 Finance for Department Head Vocational Training Accor Hotels 2018 The 7 Habits Vocational Training Roda

Hotels 2016 Wining Business Case Vocational Training Al Bustan Rotana

2016 Business Acumen & Finance Strategy Vocational Training Zodiak Service, INC.

2016 Finance – Accounting Training Vocational Training Al Bustan Rotana

Haitham Galal

2016 Housekeeping Management Training “

2016 Revenue Management Training “

2016 Food & Beverage Management Training “

2016 Engineering Management Training “

2016 Engagement Workout Programme “

2015 On Stage Training Vocational Training Al Bustan Rotana 2015 Incident Reporting & Investigation Training “ 2014 Risk Assessment Training Vocational Training Al Bustan Rotana 2013 Housekeeping Management Training Vocational Training Yas Island Rotana

2013 Revenue Management Training “

2013 OJT Training “

2013 Emotional Intelligence Vocational Training Beach Rotana 2010 Zodiac

2009 Impress Guest with Your Knowledge “

2009 Managing Employees Development “

2009 Group Training Techniques “

2008 Managing People Performance “

2008 Interviewing Skills “

2008 Do It Safety “

2008 Impress Guest with Your Knowledge “

2005 Yield & Revenue Management Training - By IFH “ 2003 Cross Training on Food and Beverage Cost Control “ 2002 Documenting SOP’s (Standards of Performance) “ 2002 Train the Trainer Workshop Vocational Training Beach Rotana 2001 Guest Care 1 and telephone techniques Training “ 2000 Fire Evacuation Procedures “

1996 Bachelor’s Degree in Psychology with distinct honours Mansoura University of Egypt OTHER INFORMATION

Languages – Fluent written and spoken English, Arabic mother tongue and basic French EXCELLENT REFERENCES READILY AVAILABLE UPON REQUEST

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