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Customer Service Bartender

Location:
Ernakulam, Kerala, India
Salary:
80000
Posted:
December 20, 2021

Contact this candidate

Resume:

SURAJ SUBHASH

BARTENDER

**-**-****

+919*********

Kerala – India

adppdp@r.postjobfree.com

linkedin.com/in/- surajsubhash

12121986

twitter.com/ surajsubhash1995

N4795776 Expiry: 01-12-2025

EDUCATION:

Institution Name: Annai Fathima

college of arts and science

Degree Level: UG

Certification: B.Sc .Hotel Management &

catering Science

Class: 1st Class

Specialization: food and beverage

service

Location: Chennai, Tamilnadu, India.

Institution Name: European

Bartrending school Goa

Diploma: Bartender course

Class: 1st Class

Specialization: beverages preparation.

Duration: 2020 - 2021

Location: Goa, India.

OBJECTIVE:

To be a part of a dynamic organization that would offer opportunities to establish my career AS bartender& food and beverage service grow using my skills, abilities, experience and academic knowledge gained, while also giving me an opportunity to achieve additional skills and experience.

SUMMARY:

BSC :Hotel Management & catering Science and 5+ years of experience in specialized customer service, and bartender, f & b service Seeking to leverage my technical and professional expertise to learn and grow in the new role of bartender at your company.

THE GRAND HOETL Pvt Ltd – COCHIN

Bartender – April- 2020 – Present

Provide high quality service to customers

Adhere to all local and national liquor laws

Mix and serve drinks following set standard recipes

Greet guests in a timely manner and take orders

Process cash and credit card transactions following appropriate procedures

Maintain a safe and clean environment for guests and team

Carry out all tasks with attention to detail, cleanliness, and safety

Assist with inventory and inventory control

MUNNAR TEA COUNTRY RESORT

Senior Guest Service Agent April 2016 to February2017

Attend briefings prior to the restaurant opening, well-groomed and equipped with the basic aids of operations such as bottle openers, pens, pads, and matches.

Learn the du jour items, not-available items, menu preparations, and their presentation.

Complete mise en scène and mise-en-place before the restaurant opens.

Check all the equipment and furniture at the station for their serviceability and maintenance requirements.

Clean and polish allotted silverware, cutlery, glassware, and chinaware.

Stock the sideboard with proprietary sauces, jams, salt and pepper shakers, PERSONAL SKILLS:

I have great skills to strengthen short-term

memory by recalling drink orders,

remembering the ingredients to specific drinks

or cocktails, or the names of trending craft

beers, above with that I have sharpen long-

term memory when they remember regulars

and greet them by name.

Exceptional mathematical reasoning

skills to utilize methods and formulas to

solve problems.

I am always interested to gain the knowledge

of trending drinks or obscure concoctions

I have willing to prepare current on seasonal

trends or drink popularity and often create their

own recipes.

Adaptability and ability to work under

pressure.

Advanced book-keeping skills

Highly experienced in all aspects of

guest relation and service.

Confident communicator

Proven track record in identifying

financial growth opportunities.

Flexible, adaptable and willing to go the

extra mile.

Ability to understand new concepts with

minimum refractory time

PROFESSIONAL SKILLS:

Accuracy

Attention to Detail

Basic Math

Dependability

Detail Oriented

Monitoring Alcohol Consumption

butter dishes, linen, and other service ware.

Lay table covers as per standards set.

Fold napkins as per prescribed attractive styles.

Requisition fresh linen and flowers from housekeeping.

Air the restaurant and ensure that the station is clean.

Receive, greet, and seat guests.

Present wine-lists and menu cards and take orders.

Serve food and beverage by the standards of the restaurant.

Upsell food and beverages.

Present the bills and receive payment correctly.

Supervises:- Assistant Waiters, Busboys and Trainees AVEDA RESORT & SPA– KUMARAKAM, KERALA

July 2015 to April 2016

Provide excellent customer service for each guest entering the establishment

Ensure a clean environment and that designated tables are properly arranged

Awareness of which items are solid out or unavailable daily

Actively maintain a clean dining space for guests by clearing away empty glassware

Deliver all food items to tables in the correct order and to the appropriate customer

Check in with assigned tables periodically to ensure a positive experience for guests

Greet and welcome customers as they enter the restaurant and encourage guests exiting to return soon

Present menu to visitors and suggest daily specials ASIANA PALACE – CHENNAI. (Asiana Group)

Industrial Trainee (Food and Beverage service)

Industrial Trainee

Greeting guest with a smile and using the guest name when known

Prepare and set the restaurant before the meal period

Serve the food and beverage to the guest in the right temperature as well as introducing the food

Making sure the sideboard of each section clean, refill all the necessary supplies (e.g. teacups, cutlery, etc.)

Take orders and answer the guest inquiries whenever possible

Fold napkins, making sure the cutlery is clean as to be set in the table

Encourage customers to fill in the customer service survey through QR code

Offer the drinks menu and wine menu with certain suggestions and recommendations

Perform closing duties in the correct procedure

Follow up the guest’s order to ensure the fine dining experience

Assist other colleagues when needed to assure smooth operation

English

Malayalam

Tamil

Hindi

TECHNICIAL SKILLS:

Knowledgeable about drinks. A professional must know their craft. ...

Good customer service skills. ...

Great time management and memory. ...

Situational awareness.

REFERNCE: Available upon request.

Thanks & Regards

(SURAJ SUBHASH )



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