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Customer service experience

Location:
Albuquerque, NM
Posted:
December 20, 2021

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Resume:

Robert C. Maestas

***** ********* **. ** ***********, NM 87121 505-***-**** adppcn@r.postjobfree.com

OBJECTIVE:

To obtain, learn and grow in a challenging position aside from my regular abilities and talents.

SUMMARY OF QUALIFICATIONS:

Proficient with basic PC functions/operations (Microsoft – Excel, Word, Power point.) Windows XP, Windows Vista, Windows 10.

Enjoy working with others in a team-oriented environment.

Proficient with Customer service/data entry management skills.

Enjoy challenges in everyday duties including showing patience under pressure.

Honest, quick learner and natural leadership skills; purpose driven and a very detail oriented individual.

Self-starter motivated and self-respect is just some that describe a man of integrity.

HIPPA Certification

Food Handles Permit

Knowledge of kitchen and how to use all kitchen equipment.

Knowledge of infusing food with cannabis

EXPERIENCE/SKILLS:

Hospitality/Management Services

Experienced in making pastries, candy, cakes, and delightful desserts from scratch along with cooking global cuisines.

Knowledge of food safety management, baking fundamentals, nutrition fundamentals.

Communicates well with co-workers; flexible and multi-task, taking on many roles on the job within a work day.

Team focused, uphold job ethics and priorities; willing to receive extensive training concerning specific job requirements/duties from the company.

Placed 1st in “Skills USA” City and State Competition for Commercial Baking, placed 14th nationally for “Skills USA” in Kansas City, Mo. representing Central New Mexico Community College in 2007.

EDUCATION:

Central New Mexico Community College, Graduated, May, 2013, Albuquerque, New Mexico

Central New Mexico Community College – Culinary Arts A.A.S Received in May 2013

Central New Mexico Community College – Culinary Fundamentals Certificate Received May, 2013

Central New Mexico Community College – Food Service Management Certificate Received May, 2013

Central New Mexico Community College – Baking/Pastry Certificate Received in May, 2007

West Mesa High School – Diploma 1985-1990 Albuquerque, NM

WORK HISTORY

The Craft Room (ABQ, NM) 01/20-09/20

Head Cook

Responsible for cooking, prepping all food for the line, assisting other employees, assigning tasks to employees, order inventory, time management of employees, monitor food times and temperatures, kitchen safety and sanitation.

Natural Rx – NRX (ABQ. NM) 09/18-05/19

Edible Specialist

Responsible for making medicated edibles and topicals for Medical Marijuana Patients following all state rules and regulations, extracted cannabis from plants infusing coconut oil, butter and other infusions according to the demand for five stores from extraction to final product, packaging, labeling, converting, sending product to testing lab single handed.

Desert Valley Brewing Co. (ABQ, NM) 09/17-04/18

A.M. Production Cook/Lead Line Cook

Responsible for opening the kitchen, prepping food for the line, making bulk food items for the week, working the line solo for much rushes, maintain food holding times, and temps. Delegating jobs to other staff as needed, keeping in close contact with the Exec. Chef and Sous Chef with all that happens in the day.

Sprout’s Farmers Market (ABQ, NM) 9/16-10/17

Assistant Bakery Manager

Responsible for having superb customer service skills, managing bakery clerks, maintaining sales floor, tables and wall displays, opening the bakery, baking breads, pastries, pies, muffins, amongst other products baked fresh every morning. Order back stock. Monitor shrink and maintain recovery, closing bakery.

Prime by Vernons/Vernons Open Door (Rio Rancho, NM) 05/14-02/01/2015

Line Cook/Prep Cook

Responsible for opening the kitchen, setting up the line, menu prep for the line, assisting other employees, cook menu items to order, monitor food times and temperatures, closing down restaurant.

Ami’s Cafe (ABQ, NM) 06/2013− 03/2014

Assistant Kitchen Manager/Prep/Line Cook

Responsible for opening Ami’s café, cooking, prepping all food for the line, assisting other employees, assigning tasks to employees, order inventory, assist in caterings, time management of employees, monitor food times and temperatures, kitchen safety and sanitation.

Service One Auto Body and Repair (ABQ, NM) 07/09 –10/2010

Auto Body Assistant

Responsible for opening shop, taking in customers cars, customer service.

Duties included answering phones, auto repair, shop clean up, running parts, wash and detail all vehicles in diverse work environments.

Carolyn and Shirley’s Kitchen (ABQ, NM) 09/03 – 11/2010

Cook

Duties included cooking menu items to order, creating new menu items and recipes, food prep, kitchen sanitization, monitoring food holding times/temperatures.

Bueno Foods (ABQ, NM) 05/99-11/01

Fork Lift Operator

Responsible for stocking refrigeration/freezers with Bueno products, pulling orders of Bueno product for sales deliveries, unloading truckloads of Hatch chile, keeping the warehouse clean of debris. Driving a stand-up forklift as well as a sit-down propane forklift.

Contech Construction Products (ABQ, NM) 04/96-04/99

Yardman

Maintained yard of debris, cut corrugated pipe varying in sizes from 24-inch diameter to 120-inch diameter. Cut scrap pipe with acetylene/oxygen torch, MiG welded seams in pipe for meter cans. Operated all yard forklifts (diesel) carrying loads of 25,000 lbs. of metal. Load pipe for orders onto transport trailers.

F & M Construction (ABQ, NM) 1/96-05/03

Maintenance Lead

Duties included maintaining properties for renters, make ready new apartments., housed, or commercial properties to be rented. Mostly paining, but also, drywall repair, landscape maintenance, basic HVAC maintenance, plumbing, framing, cement, monthly budgeting with various project managers on all properties managed by AMMRE/Albuquerque Home Maintenance.

USMC MEF III Operation Desert Storm 08/90-9/94

Infantryman/Embassy Escort, intel operations, transportation of prisoners, warehouse supply, heavy equipment operator



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