Travel Agent Reservation

SHERRY ANN RAMROOP

** ******* ****, ****** ******, NY 11580 347-***-****(C) ***************@*****.***

CAREER OBJECTIVE

To obtain an increasingly challenging and rewarding position as a Customer Service Specialist that utilizes my

customer service experience, training qualifications, and expertise.

SUMMARY

Customer Service Agent with over 25 years of experience working with domestic/international clients within Airline

reservation (Call Center), baggage service and sales/ticketing departments. Self motivated, dedicated and organize

individual who works very well under pressure with the ability to effectively handle multiple tasks simultaneously.

Proven leadership, inter-personnel and problem solving skills especially in mitigating tense situations and irate

customers. US Citizen.

CERTIFICATES & PROFICIENCIES

Reservation Call Center Residential Construction Customer Service Principles

Sales/Ticketing Training Airport Checking In Procedures Airline Quality program

Amadeus / Oscar / Altea / Epax SABRE Reservation System Airport Operational Procedures

Domestic & International Tariff Contract Negotiation/ Client

Travel Agent Reservations

Laws Relations

SKILLS & ABILITY

Effective Communicator Excellent Word & Excel Skills Excellent Written Skills

Excellent Organizational Skills Client Relationship Development Problem Solving Expert

EMPLOYMENT HISTORY

ARS Systems Corp. Elmont, New York

Sales Associate/Office Manager January 2017 to Present

Responsible for the generating sales and major account management for the New York City Transit projects.

Perform the daily administrative duties that includes project accounting reconciliation, banking, and reports

preparation for the management team.

Oversee the customer service department which includes logging all calls, dispatching service technicians and

monitoring the service tickets until successful resolution.

Liberty Travel Franklyn Square, New York

Sales Agent November 2015 to January 2017

Responsible for the generating sales that includes worldwide flights, hotels, cruises and excursions individually or

as a package deal.

Responsible for promoting Liberty Travel package deals via social media to meet/exceed my monthly and the

office sales objectives.

Proficient in Sabre Reservation, Calypso, Flight Express, Virtual Terminal, Cover More Insurance, Car Rentals

and Sabre Cruise.

Perform the daily administrative duties that includes transactions reconciliation, banking, and reports preparation

for head office for the entire sales office.

Air France Kennedy Airport, New York

Sales/Ticketing/Lead Agent (Early Retirement Package) February 2002 to April 2015

Responsible for all administration functions and training of administration duties to staff within the Ticketing

office for the past 10 years.

Handling of all customer interactions relating to flight bookings/re-bookings, car/hotel reservations/arrangements

and transfers to other Airlines & Airports.

Responsible for domestic and international ticket sales, which entails the accurate calculation, issuing of new, pre-

paid and all industry discount tickets (i.e. ID, GP, ZED, S1, R1, R2, N1, N2) and the consolidating of “JAC”

deposits and Brinks pick-ups.

Responsible for all final reports, depositing all cash transactions, checking and correcting errors including daily

Excel spreadsheets of Sales statistics of DBC/VOL/all sales transactions.

Handling of excessive baggage charges, rebooking penalties, upgrades and reservations. F-PLUS and greeting of

passengers at the Arrival Desk.

Responsible for the timely responses to all important emails, telexes and credit card disputes within the Air France

network.

Air France Kennedy Airport, New York

Lead Reservation Agent December 1999 to February 2002

Promotion to Lead Agent in Reservation Department.

Assisted domestic and international customers determine the best possible and most cost effective reservations for

immediate or future travel plans.

Handled general sales for First, Business and Economy Class passengers.

Responsible for the accurate calculation/recalculation of all airfares

Air France Kennedy Airport, New York

Baggage Service Clerk 1993 -1999

Effectively handled all aspects of baggage tracing service for domestic and international passengers.

Identified baggage service problems and coordinated all necessary tasks for their successful resolution.

Delegated tasks to less trained co-worker especially in the handling of inter-departmental task coordination.

Well versed in Interline, Retag, baggage dispatch procedures, and the World Tracer file maintenance.

EDUCATION

Cashier Training Institute New York City

Travel Agent Certification 1989 to 1990

Areas of study include:

OAG

Domestic and International Tariff and Geography

Domestic and International Tariff and Geography

Manual and Computerized Ticketing

Selling and Handling Tours and Cruises

Car and Hotel Reservations

Airport Checking Procedures

GENERAL ACADEMIC COURSE, South Seattle Community College 1983-1985

HIGH SCHOOL DIPLOMA, Central High School, Georgetown, Guyana 1979-1982

References: Excellent references available upon request.

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