Stock Associate Customer Service
Resume:
Theron Charles
Hard working, Enthusiastic, Business Graduate.
Brooklyn, NY 11203
***********@*****.***
I am a responsible, self- motivated, energetic individual with high aspirations and a strong work ethic. I Work well independently, or with a team. I possess great time management, verbal and written communication skills. I am seeking an opportunity in which I may use my experience and knowledge to grow within your company.
Authorized to work in the US for any employer
Work Experience
Stock/Sales Lead
Nike - Brooklyn, NY
March 2015 to July 2021
Responsibilities
Processed new inventory to help meet company’s daily goals
• Performed repetitive tasks such as lifting 50+ lbs. back and forth, walking, pushing and pulling clothes racks and other fixtures
• Replenished sales floor to optimize sales and promote an organized environment
• Maintained a clean and orderly sales floor in accordance with company standards
• Provided excellent customer service to insure customers have the best shopping experience possible
• Stock and sales lead/trainer where I had to train and supervise my new team members
• Cashier duties that involved returns, exchanges and up- selling
• Overnight processing and recovery to keep the store running in an orderly fashion
• Visual merchandising that involved moving fixtures, inventory and mannequins
• Fitting room attendant duties that required meeting and greeting customers, up-selling and stock checks
• Performed different tasks which required standing for long periods of time
• Worked effectively with team members to keep the selling floor, cash point, and fitting rooms up to company standards.
• Skills Used
Time management, Communication, Organizational, Marketing, Selling, up selling Meat Service Team Member
Whole Foods Market - New York, NY
June 2014 to February 2015
Responsibilities
-Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food.
-Ensure a fresh and appealing display by keeping cases and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.
-Prepare, package, weigh, and price meat department products for sale.
-Prepare specialty merchandise and cut sub primal meat cuts (for example: sausage, ready to cook products, and cured meats).
-Maintain accurate department signage and pricing.
-Follow department procedures for prepping, storing, rotating, and stocking product.
-Assist with sampling program by keeping sample areas full, clean, and appealing and by sampling products directly to customers.
-Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
-Operate and sanitize all equipment in a safe and proper manner. a safe and proper manner.
-Skills Used
Communication,Time management,Organizational, Maintenance. Sales Associate
H&M - New York, NY
October 2011 to April 2013
-Processed new inventory to help meet company’s daily goals
-Performed repetitive tasks such as lifting 20+ lbs. back and forth, walking, pushing and pulling clothes racks and other fixtures
-Replenished sales floor to optimize sales and promote an organized environment
-Maintained a clean and orderly sales floor in accordance with company standards
-Provided excellent customer service to insure customers have the best shopping experience possible
-Cashier duties that involved returns, exchanges and up- selling
-Overnight processing and recovery to keep the store running in an orderly fashion
-Visual merchandising that involved moving fixtures, inventory and mannequins
-Fitting room attendant duties that required meeting and greeting customers, up-selling and stock checks
-Performed different tasks which required standing for long periods of time
-Worked effectively with team members to keep the selling floor, cash point, and fitting rooms up to company standard
-Accomplishments
One monetary promotion
-Skills Used
Time management, Communication, Organizational, Marketing, Selling Merchandising Associate
Sears - Brooklyn, NY
October 2010 to October 2011
Responsibilities
-Provided excellent customer service to create a fun, friendly atmosphere throughout the sales floor
-Communicated all merchandise needs or issues to appropriate supervisors
-Performed all functions related to the handling of inventory in accordance with corporate policies
-Insured the store was operationally ready at all times by cleaning tables, fixtures, and mannequins
-Replenished sales floor to maximize sales by making sure every product was available to the consumer
-Maintained a clean and organized sales floor to promote a healthy and safe shopping environment
-Practiced great team work and displayed great team skills to help co- workers in different departments
-Fitting room attendant duties that required standing for long periods of time and practicing loss prevention methods
Skills Used
-Time Management, Organizational, Attention to detail, Communication Tutoring Mentor
Sports and Arts in School Foundation - Brooklyn, NY July 2004 to October 2011
-Assisted middle school students with their Math, English, Science, and Social Studies homework assignments
-Helped build character and self-esteem in these kids by performing various skill-building activities
-Responsible for the weekly academic progression of groups of up to 15 students
-Organized and coordinated various talent shows and plays for after school group -Counseled students in regards to keeping a safe, positive, and fun learning environment
-Supervised school trips with children to various locations including Citibank Field, Madison Square Garden, and Bronx Zoo
-Attended various training classes and programs to stay on top of company standards and policies in regards to keeping a safe and fun learning environment
-Served as a mentor and disciplinarian for troubled students in the program
-Operated office phone as per needs of the program. For example, if the program needed more students to be enrolled to meet our company goals, I would contact parents and guardians to persuade them to enlist their child
-Accomplishments
3 monetary promotions
-Skills Used
Communication, Recreational, Mathematical, Child development, Telephone marketing, Supervision, Time management, Organizational.
Sales/Stock Associate
Express - Brooklyn, NY
September 2007 to March 2009
-Processed shipments daily to meet company sales goals
-Maintained and organized stock room in accordance with company standards
-Replenished sales floor and prepared replenishment reports to promote merchandise flow
-Provided excellent customer service to assure a great shopping experience
-Cashier duties which included revenues by signing customers up to the express credit card
-Overnight recovery and visual merchandising which included moving fixtures, mannequins
-Accomplishments
1 monetary promotion
-Skills Used
Time Management, Organizational, Attention to detail, Communication, Mathematical Education
Associate of Arts in Business Administration
Kingsborough Community College - Brooklyn, NY
July 2007
High School Diploma in Business Marketing
William E. Grady - Brooklyn, NY
2000 to 2004
Skills
• Management (6 years)
• Marketing (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Documentation (10+ years)
• Excel (6 years)
• Business Development (6 years)
• Filing (8 years)
• Fax (6 years)
• Financial Analysis (2 years)
• Inventory Management (8 years)
• Inventory (10+ years)
• Inventory Control (6 years)
• Logistics (3 years)
• Networking (10+ years)
• Operations (4 years)
• Powerpoint (6 years)
• Public Speaking (10+ years)
• Quality Control (6 years)
• Research (10+ years)
• Recruiting (6 years)
• Receptionist (4 years)
• Sales (10+ years)
• Team Building (6 years)
• Typing (10+ years)
• Technical Writing (6 years)
• Teaching (6 years)
• Training (10+ years)
• Word (10+ years)
• CPR
• Medical Records (1 year)
• Communication (10+ years)
• Proofreading (10+ years)
• Organizational Skills (10+ years)
• Verbal communication (10+ years)
• Leadership Training (4 years)
• Coaching (6 years)
• Computers (10+ years)
• Internet Research (10+ years)
• Spanish (6 years)
• Food service (1 year)
• Food prep (1 year)
• Food handling (5 years)
• Sanitizing (10+ years)
• Clerical (8 years)
• Cleaning (10+ years)
• Cash Register (8 years)
• Cashier (8 years)
• Microsoft office (10+ years)
• Written Communication (10+ years)
• Writing (10+ years)
• Fitting room attendant (8 years)
• Visual Merchandising (10+ years)
• Child supervision (10+ years)
• Tutor (10+ years)
• Mentoring (10+ years)
• Mediation (10+ years)
• Managing difficult child behavior (10+ years)
• Microsoft (10+ years)
• Time management (10+ years)
• Prioritization (10+ years)
• Mathematics (10+ years)
• Inter-Personal (10+ years)
• Stocking (10+ years)
• Organized (10+ years)
• Pallet Jack (8 years)
• Shipping Receiving (10+ years)
• Stockroom (10+ years)
• Communications (10+ years)
• Verbal communication (10+ years)
• Product Demos
• Sales Experience
• Conflict Management
• Upselling
• Project Management
• Presentation Skills
• Loss Prevention
• Cashiering
• Warehouse experience
• Restaurant experience
• English
• E-commerce
Certifications and Licenses
N.Y.S Driver's License Class D
January 2015 to September 2022
Ramapo Certificate for Managing Difficult Child Behaviors Present
Assessments
Personality: Hard-Working — Expert
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Reliability — Expert
June 2019
Tendency to be dependable and come to work
Full results: Expert
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Food Safety — Familiar
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Retail Skills: Shelf Stocking — Familiar
April 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Familiar
Attention to Detail: Inventory — Highly Proficient April 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Retail Skills: Shelf Stocking — Proficient
April 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: Proficient
Reliability — Expert
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Expert
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Customer Focus & Orientation — Familiar
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Retail Customer Service — Completed
April 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Completed
Prepared Foods Team Member — Highly Proficient
January 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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