Accounts Representative Yuma
Resume:
ROBERTA
OWENS
**********@*****.***
Yuma, AZ 85298
Reliable and upbeat Store Manager successful at promoting customer loyalty, satisfaction and purchases with
consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising,
payment processing and cleaning. Dedicated and
dependable relationship-builder with excellent
organizational strengths and superior work ethic.
PROFESSIONAL SUMMARY
Victra, Verizon Authorized Dealer - Store Manager
Yuma, AZ • 11/2019 - 09/2020
Store Manager - Wireless Advocates
Yuma, AZ • 03/2011 - 11/2019
WORK HISTORY
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
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Reviewed and monitored scheduling, purchases and
other expenses to maintain quarterly budget.
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Applied performance data to evaluate and improve
operations, target current business conditions and forecast needs.
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Completed all point of sale opening and closing
procedures, including counting contents of cash register.
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Delivered positive results by controlling monthly
operations budget and limiting financial discrepancies.
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Reconciled daily sales transactions to balance and log day-to-day revenue with Excel\\.
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Coached sales associates on product knowledge by using Salesforce training tools.
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Rotated stock to achieve optimum appeal and minimize shrinkage.
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Performed post-installation inspections to verify
hardware and software performance metrics met with customer requirements.
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• Kept customers and other employees up-to-date on SKILLS
• Inventory oversight
• Customer interaction
• Product line knowledge
• WAN Management
• Till counting
• Customer service
• Cash register operation
• Planning and Coordination
• Conflict resolution
Verbal and written
communication
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• Computer proficiency
• Written Communication
Yuma High School
Yuma, AZ • 05/1988
EDUCATION
Yuma Sun - Major Accounts Representative Yuma, AZ=• 01/2011 - 03/2012
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latest devices and technology by performing frequent product demonstrations.
Upsold customers by recommending accessories and
promotions to increase revenue.
Recorded customer f
Performed initial client consultations, defining wireless implementation priorities and strategies for the newest technology.
Recorded customer feedback for incorporation into
future wireless deployment activities, suggesting
improvement opportunities to District Manager
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Authored network requirement parameters needed for clients to reach prescribed performance goals.
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Accepted and processed payments and purchases for
new equipment using POS system.
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Activated both contract and pre-paid wireless phones for
[Number] customers per month by inserting new SIM
cards and batteries, restoring content and establishing new payment accounts.
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Worked with diligence to regularly meet or exceed
special targets, including credit card applications, special donations and specific product promotions.
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Provided accurate information about promotions,
customer programs and products, helping drive high customer retention.
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Listened to customer needs and desires to identify and recommend optimal products.
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Created inviting environment for customers by
maintaining store organization and cleanliness.
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Managed efficient cash register operations, including scanning items, processing payments and issuing
receipts.
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Oversaw and enhanced public relations and fundraising programs across entire Yuma, AZ region.
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Authored fresh and engaging press releases and
prepared complete press kits.
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Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
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Directed activities of external agencies, establishments or departments developing and implementing fundraising
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strategies and programs.
Determined target demographics and devised strategic marketing initiatives to reach target audiences.
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Developed and promoted corporate brand, images and identity to media and public.
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Managed promotional initiatives and special events to enhance press coverage and boost Sales numbers.
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Delivered exceptional level of service to each customer by listening to concerns and answering questions.
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Developed and maintained courteous and effective
working relationships.
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Created plans and communicated deadlines to ensure projects were completed on time.
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Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
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