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Medical Assistant Customer Service

Location:
Raleigh, NC
Posted:
December 20, 2021

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Resume:

Ava Jones

**** ******* ***** *** ** Raleigh, NC *7606 410-***-**** adppby@r.postjobfree.com

Human Resources Generalist/Specialist

Dedicated professional with bachelor’s degree searching for an Entry-Level Human Resource position with a reputable company that will allow growth and utilize my leadership skills, communication, and customer service experience.

PROFESSIONAL WORK EXPERIENCE

Duke Medical Specialties-Endocrine September 2019-present

Utilize EPIC

Perform quality control on equipment

Provide quality and confidential care

Assist providers with processing prescriptions, faxes, and inbox messages

Placement of CGM’s and uploading and downloading data from CGM’s and glucometers

Take vitals, obtain medical history, and necessary duties as needed

Trainer for staff to update point of care equipment

Medstar Medical Group November 2018-August 2019

Utilized Medconnect Ellicott City, MD

Performed front and back-office duties

Internal Medicine

Provided quality and confidential care to patients

Took vitals, prepared patients for visits and procedures, assisted with procedures, obtained medical history and medication history and other duties as needed

UMFPI-Penn Street May 2018-August 2018

Certified Medical Assistant Baltimore, MD

Utilized EPIC

Performed front and back-office duties

OB/GYN office

Provided quality and confidential care to patients

Took vitals, prepared patients for visits and procedures, assisted with procedures, obtained medical history and medication history and other duties as needed

UMBW Medical Group July 2016-October 2017

Certified Medical Assistant Glen Burnie, MD

Utilized EPIC

Performed front and back-office duties

Floated: Ortho, Neuro, OBGYN and Internal Medicine

Provided quality and confidential care to patients

Gave injections and vaccines, EKGs, specimen collection, glucose monitoring, took vitals, prepared patient room and chaperoned visits

Assisted with transitional care

Assisted healthcare professional with minor procedures- wound dressings

Performed front office duties

Frizzera, Berlin, Collerius June 2015-June 2016

Certified Medical Assistant Towson, MD

OBGYN practice

Performed back-office duties: patient vitals, prepared rooms, PAP smears, specimen collection, IUD placements, sterilized equipment, etc.

Assist healthcare professional with minor procedures

Performed front office duties- ordered supplies

UMSJMC Internal Medicine May 2014-June 2015

Certified Medical Assistant Towson, MD

Utilized EPIC

Provided quality and confidential care to patients

Performed venipunctures and injections

Assisted healthcare professional with minor procedures

Took patient vitals and performed EKGs

Lynn's Family Care Home July 2009-June 2015

Personal Care Assistant Raleigh, NC

Provided care for elderly, disabled and Alzheimer's clients

Blue Ridge Medical Group August 2005-October 2012

Certified Medical Assistant Raleigh, NC

Provide quality and confidential care to patients

Perform venipunctures and injections

Assist healthcare professional with minor procedures

Customer Service Representative

RBC Centura Bank, Raleigh, NC 12-00 to 04-03

Provided quality customer service

Provided customer problem resolution

Handled inquiries and provided information for customers

Paying and receiving functions

Promoted bank products

EDUCATION

Bachelor’s in interdisciplinary studies

University of North Carolina Pembroke- Pembroke, NC

August 2019 to December 2021

Nursing Program

Anne Arundel Community College - Arnold, MD

August 2015 to August 2018

Medical Assistant Diploma

Wake Technical Community College - Raleigh, NC

July 2005

SKILLS

Phlebotomy, vital signs, patient triage, medical terminology, EKG trained, answering phones, filing, Microsoft Word, Excel, Medisoft, Allscripts, LabCorp interface, E-Lab Corp, Epic, Greenway, Medconnect

PROFESSIONAL TRAINING

HIPAA Privacy and Security

Security Awareness

HICS Emergency Preparedness

Ambulatory Competency Medication Administration

Serving Patients with Disabilities



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