Department Assistant Center Representative
Resume:
Lori Wagner
Charter Township of Clinton, Michigan, United States
********@*****.***
SUMMARY
To acquire a roll within a growth oriented corporation. WORK EXPERIENCE
November 2019-December 2021
Clinical Coordinator
Life Transition Services
Charter Township of Clinton, Michigan, United States Responsible for answering high volume incoming calls, directing calls to appropriate staff, greeting and checking in all clients for office appointments, (including preparing paperwork for clients to fill out), scanning insurance cards and uploading demographic information into the electronic health record, or EHR, as well as scheduling follow-up appointments and sending non-controlled prescription refills to pharmacies), scanning and shredding for staff as needed, reviewing incoming email and facsimile communications and forwarding to appropriate staff or uploading to client files as needed 2019-2019
Lawn Service Specialist
Trugreen
Macomb, Michigan, United States
Responsible for providing lawn service to residential customers by making landscape applications of fertilizer and pesticides, diagnosing and correcting problem areas 2018-2019
Receptionist
Great Clips
Rochester Hills, Michigan, United States
Responsible for greeting customers, completing transactions, assisting stylists as needed, other duties as needed 2016-2019
MI, Core Merchandiser
American Greetings Corporation
United States
Keeping card and party department at various stores orderly and full. Involving setting orders within the card department that were delivered. Re-ordering merchandise as needed, setting up and maintaining seasonal and special displays; paperwork as required.
2002-2006
Call Center Representative
Central Transportation
Sterling Heights, Michigan, United States
Direct contact person of high volume inbound calls throughout the United States and Canada. Initiated requests to dispatchers via computer of freight to be picked up, transported, and delivered to various locations. Ability to quickly learn and master concepts associated with handling irate customer complaint calls. 1997-2001
Financial Analyst I
SelectCare Corporation
United States
Developed medical insurance premium rates for new and existing groups. Appointed trainer of new staff. Reviewed, approved and implemented new groups and group changes to benefits and premiums in the computer. 1989-2001
Various positions
SelectCare Corporation
Troy, Michigan, United States
1994-1997
Provider Department Liaison
SelectCare Corporation
United States
Liaison between physicians and SelectCare. Resolved issues brought to my attention regarding claim denials, referrals, and claim payments. Accompanied Marketing Representatives to open enrollment meetings to handle answering questions regarding SelectCare providers.
1991-1994
Member Service Representative
SelectCare Corporation
United States
Assisted employers, members, and providers with questions on eligibility, claims, and benefit set up. Point person for open enrollment meetings held each year. Appointed trainer for newly hired staff. Met monthly with representatives from Quality Assurance to address member concerns regarding physicians and quality of care. 1989-1991
Department Assistant
Finance Department
United States
Worked for a staff of fifteen, completion of daily correspondence, paperwork, greeting visitors in person and by phone. Capable of meeting deadlines and working under pressure, ability to work with minimal supervision, typing skills and competence with using office systems and software, understanding the need of discretion and confidentiality. EDUCATION
2009-2013
Baker College
Charter Township of Clinton, Michigan, United States Baker College, Clinton Township, MI 2009-2013
Studies included Surgical Technologist.
2001-2004
Davenport University
Warren, Michigan, United States
Davenport University, Warren, MI 2001-2004
Undergraduate studies relating to Marketing and Management courses.
• Marketing and Management
SKILLS
Customer Service Oriented Customer Service Greeting Receptionist Correspondence Typing Ordering Detail Oriented Fast Learner Sterling Clips Finance Financial Analyst Medical Insurance Claims Payments Call Center Representative Marketing Quality Assurance Liaison Davenport Retail Sales
LANGUAGES
English - Intermediate
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