Katie Li

Calgary, AB

adpp9c@r.postjobfree.com

587-***-****

• Native in Mandarin, Cantonese, Fluent in English

• Proven 6 years of customer service experience and sales abilities.

• Quick learner, self-starter, listen to feedback to make improvements.

• Good command of using office software: Word, Excel, PPT.

• Eager to learn and make improvements through practical work experience.

• High level of selling techniques.

Work Experience

Beauty Advisor Decorte

Saks Fifth Avenue - Calgary, AB

May 2021 to Present

• Passionate in sales, was on the Top 25 Style Advisor in 5 months, resulting in 60,000 monthly sales.

• Met and exceed store sales target all times. Achieved an average of 180% of personal sales and 90% of vendor line sales monthly.

• Maintain active communications with vendors, clearly understand and exceed vendor’s expectations.

• Built customer loyalty and retention by delivering excellent luxury shopping experience.

• Receiving 100% in recurring business. Follow up with each clients by sending email and thank you cards.

• Effectively using social media to promote store-level promotions.

• Increased customer base by 60% during the last three months.

• Maintain accurate and attractive merchandise display, ensuring strategic placement of products inorder to maximize purchases.

Beauty Advisor

Sephora - Calgary, AB

January 2019 to May 2021

• Quick starter and self-motivated, I was already one of the top sales since I started with Sephora the second month.

• As a skincare consultant, I created meaningful connections with customers to address their skincare concerns and build routines for them.

• Passionate in sales, I have been consistently one of the top sales in the past 2 years.

• Passionate about eduating myself on new brand releases to always keep my knowledge up to date. I am eager to learn all the knowledge of cosmetics so that I can best offer service to my clients.

• Because of my good performance, I was selected to routine to difference to different departments/ roles for more training and development (Make-up, backstage operation, cashier). Human Resources Assistant (Internship)

Yew Chung International School - Beijing, CN

June 2018 to September 2018

• Assisted with day-to-day operations of the HR department. Including training, performance appraisal and compensation decisions.

• Efficiently cleared the HR backlog data entry for the past two years. Including sick leave, overtime, attendance and apartment information.

• Independently in charge of five expatriate teachers onboarding. Guided them through their first time in China.

• Assisted expatriate teachers in their apartment management, including contract renewal and termination, maintenance, billing and fee negotiation with agents. Chinese Teacher Assistant (Volunteer)

The Chinese Academy - Calgary, AB

September 2016 to June 2018

• Assisted teacher in teaching Chinese to forty Grade 1 & 2 students using bilingual teaching, and after- school tutoring.

• Popularized Chinese and Chinese culture to enhance Canadian students' understanding and interest in Chinese culture.

Education

Bachelor's Degree in General Management in Concentrate Mount Royal University - Calgary, AB

June 2016 to December 2020

Contact this candidate