Business Administration Assistant

Nicky (Sudershan) Cheema

780-***-**** ***************@*******.***

Edmonton, Alberta

HIGHLIGHTS OF QUALIFICATIONS

• Successfully obtained Business Administrative Professional Diploma and Bachelor of Arts 3rd year

• Delivers exceptional customer service by listening attentively, answering inquiries promptly, directing requests as appropriate, and ensuring callers are in a non-emergent situation before placing them on hold, if need be

• Excellent interpersonal skills; experience leading and training new staff while demonstrating motivation and participate in learning and skills development

• Professional appearance, good attitude and work ethic, and able to make sound decisions under pressure while maintaining an organized workspace

• Proficient in keyboarding and the use of Microsoft Office applications, including Word, Excel, and PowerPoint

• Known for displaying kindness, compassion, respect and courtesy with a smile even in challenging situations

• Bilingual; fluent in English and Punjabi

EDUCATION

Business Administration Professional Diploma CDI College Edmonton, Alberta Bachelor of Arts (3rd year) Government Girls College Patiala Punjab, India High School Diploma Senior Secondary School Sirhind Punjab, India EMPLOYMENT HISTORY

Heart & Stroke Foundation Edmonton, Alberta

Business Administrative Professional Practicum Student May – June 2021

• Efficiently worked in a remote setting while tasked with inputting population and business-related data

• Effectively coordinated with supervisors and coworkers through virtual meetings and timely email communication

• Researched, created, and delivered presentations using Microsoft PowerPoint Sofina Foods Edmonton, Alberta 2001 – 2019

Quality Assurance Technician (2013 – 2019)

Skill Development: Outstanding Quality Assurance and Customer Service

• Compiled inspection and test data in reports to document compliance with, or deviations from, strict quality standards

• Monitored product quality performance and created reports indicating effectiveness of the quality management system in achieving identified goals

• Analyzed issues and recommended corrective actions to improve final results

• Consistently upheld regulations for safe operating procedures and clean area policies Team Lead/ Supervisor (2005 – 2013)

Skill Development: Leadership and Communication

• Developed and implemented scheduling plans for all staff and modified duties as necessary; oversaw up to 40 staff

• Organized overtime scheduling and reporting, and completed daily production reports

• Maintained safety as a priority; willingly accepted opportunities to investigative and proactively protect employees from incidents

• Ensured timely and thorough completion of paperwork, including injury and incident reporting, scheduling, and vacation forms

• Provided coverage and support to relieve employees who were on scheduled breaks or vacation

• Encouraged open communication among team members; therefore, tasked on training new employees, which was completed successfully

Assembly Line Worker (2001 – 2005)

Skills Development: Attention to Detail and Organization

• Involved in all aspects of workflow, which included evisceration, turkey packing, freezer management, and the appropriate use of storage of knifes; responsibilities included cutting, deboning, skinning, and packing turkey parts

• Inspected internal and external cavities to ensure carcasses met regulation; completed final modifications to ensure readiness for consumer; maintained clean workspace and equipment to ensure health and safety standards met References and Proof of Vaccination Available Upon Request

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