Customer Service Bartender
Resume:
Resume Andrej Bojkovsky
******.***********@*****.***
PROFESSIONAL SKILLS
• Extensive experience in hospitality and operations management
• Conversant with contacting, establishing and maintaining meaningful relationships with external and internal forces
• Extensive experience of working in a face to face customer service environment
• Upholding outstanding levels of administrative and operational standards
• Conceptual, analytical and problem-solving skills
• Leadership and management skills
• Focused on corporate policy and process efficiency PERSONAL ATTRIBUTES
• Effective and concise communication
• Hands on manager able to lead by example
• Excellent organisational acumen
• Able to relate to people from a wide variety of cultural and social backgrounds
• An enthusiastic management style that keeps all staff engaged REFERENCES
References available upon request
EDUCATION & QUALIFICATIONS
Bachelor’s Degree
St.Elizabeth University of Health & Social Sciences, Slovakia Advanced Diploma of Leadership and Management (AU) Diploma of Leadership and Management (AU)
Travel and Tourism Certificate (AU)
Sports Coaching Certificate (AU)
Australian Barista School (AU)
LICENCES & PERMITS
Driving Licence
White Card
Responsible Service of Alcohol
CORE COMPETENCIES
• Demonstrated leadership skills; ability to execute directives, analysis and problem-solving skills, superior performance, detail-oriented management style, effective decision-making, and timely completion of all tasks.
• Proven ability in managing clients, staff and patrons utilising invincible customer service, leadership, communication, conflict resolution and mediation skills.
• Knowledge and experience in the delivery of business development; including organisational planning, operations management and workforce planning.
• Significant hospitality management experience, and working in partnership with staff, colleagues and the management.
• Work cooperatively with others, inside and outside the organisation, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information, and achieve results.
EMPLOYMENT HISTORY
Landscaper
Travnikario, Slovakia // April 2020-September 2021
• Mowing, edging and fertilizing lawns
• Weeding and mulching landscape beds
• Trimming small trees, hedges and shrubs
• Removing unwanted, dead or damaged trees
• Planting shrubs, flowers and trees
• Watering gardens, lawns and landscapes
• Monitoring and maintaining plant health
Journeyman carpenter
Exhibit systems, Cromer Sydney AUSTRALIA // October 2019 - March 2020
• Review blueprints to understand the scope of the project
• Fabricate and cut wood components and framework
• Install windows and door frames
• Repair wood structures
• Perform trim and finishing work
• Clean, maintain, and store tools and equipment properly Manager
Arthurs Pizza, Randwick Sydney AUSTRALIA // June 2014 - October 2019
• Ensure customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
• Prepare and ensure that all colleagues prepare consistent, high quality products that are served to customers as described in the Orientation and Training Handbook and as shown on the job station helpers.
• Achieve the standards for a clean and organised restaurant and colleague image, and/or as required by local government agencies.
• Recruit, hire, train and evaluate colleagues by following procedures, in-store training resources, and the guidelines for colleague evaluation.
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• Develop a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, and disciplinary skills and implement change in a positive manner resulting in low colleague turnover.
• Ensure a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination.
• Accurately complete all paperwork associated with daily, weekly, and period end activities.
• Perform labour scheduling, food ordering, and product projections accurately and maintain restaurant equipment so
that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
• Manage all financial responsibilities with integrity and perform tasks associated with achieving cost control goals and supervise colleagues to ensure goals are met.
• Properly implement local store marketing events, and in-store promotions that result in increased sales. Gardener
A & E Green Thumb, Sydney AUSTRALIA // June 2014 – December 2016
• Planted, watered and trimmed plants and flowers.
• Pulled out dead grasses and debris from trees.
• Trimmed and watered the grass in order to maintain its mass.
• Laid fertilizers and other chemicals to flowers and plants.
• Maintained the cleanliness by sweeping trashes and pulling out dead plants.
• Performed basic landscaping and designs for the beautification of gardens. Bartender
PRIMI EUROVEA, Slovakia // April 2013 - May 2014
• Prepared alcohol or non-alcohol beverages for bar and restaurant patrons.
• Interacted with customers, took orders and served snacks and drinks.
• Assessed customers’ needs and preferences and make recommendations.
• Mixed ingredients to prepare cocktails.
• Planned and presented bar menu.
• Restocked and replenished bar inventory and supplies.
• Stayed guest focused and nurtured an excellent guest experience.
• Complied with all food and beverage regulations. Waiter/Bartender
Restaurant & Pension Carolina, Slovensky Grob, Slovakia // September 2012 – November 2012
• Responsible for working the bar and doubling as server and bartender during peak hours.
• Assisted in maintaining the inventory of bar supplies and alcohol.
• Maintained a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.
• Provided excellent customer service and performs related tasks in all functional areas of the restaurant.
• Interacted with customers, took orders for drinks and food.
• Took and processed payment for drinks and food served. Distributor
INVIA.SK, Slovakia // August 2010 - March 2012
• Liaised with clients in person, over the phone or via email to discuss their travel requirements.
• Advised clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Prepared customised itineraries to suit the clients’ preferences and budget.
• Made and confirmed bookings, often via a computerised central reservation system.
• Issued tickets or relevant documents.
• Provided up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
• Modified existing bookings to suit a change in clients’ circumstances.
• Researched destinations and kept up to date with travel industry news.
• Provided training with other team members and management. Waiter/Bartender
Infiniti Music Bar, Slovakia // January 2009 – June 2013
• Greeted customers, gave them menus, and informed them about daily specials.
• Took drink orders from customers.
• Poured wine and served draft and bottled beer and other drinks and beverages.
• Mixed drinks according to recipes.
• Cleaned bars, tables, and work areas.
• Operated cash registers, collected payments from customers, and returned change.
• Managed bar operation; ordered and maintained liquor and bar supplies.
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