Sagar R. Patil

Email: adpp4c@r.postjobfree.com

Phone: +91-997*******

Career Objective: To work with an organization where my talent and abilities count and grow along with it and be part of reputed organization and prove to do the best for its growth.

Skill /Experience Summary

Working as Software Engineer in HSBC Software Pvt Ltd with 4+ years of total IT experience in Windows, Linux server Support Engineer (Physical and Virtual Server),Application Packaging SCCM 2007 and 2012.

Professional Experience:

Organization : HSBC Software Pvt Ltd

Duration : Dec 2018 to Till date.

Designation : Software Engineer

Roles and Responsibilities

Maintained a solid understanding of standard client/server, networking, and Internet fundamentals.

Superior problem solving and troubleshooting skills at the System Engineer level.

Actively participated in team support by proposing and implementing solutions.

Experienced in managing large environments.

Able to troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution and logging in detail.

Superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2007 and 2012.

Implemented all applicable security and application patches and required configuration changes to the SCCM infrastructure.

Monitored all relevant logs, including server, application, and security logs for anomalies and performance issues.

Ability to manage packages, collections and assignments in the SCCM console.

Maintained SCCM client troubleshooting skills on the Windows XP OS and Windows 7 and 10 platforms.

Recommended and implement corrections in highly complex technical applications and analysis to enhance performance.

Responsible for Production support for Reputed Organization across globe.

Installation, configuration and maintenance of Linux UNIX and Windows servers.

User administration (setup and maintaining account).

Monitor Database Replications through Sanovi tool

Installation and configuration LVM, Apache, NTP, NFS, Samba, Squid, ADDS etc.

Monitor Critical Parameters for the Data Centre devices like – Uptime, CPU Utilization, and Hardware Failures.

Provide technical support through Tickets, E-Mails and phone.

Tracking and Co-ordination with HP Team for all cases logged till resolution.

Working under the SLA as per client requirement.

24*7 dedicated support to ensure uninterrupted availability of IT resources.

Patches Management.

Ignite Backup & Troubleshooting of HPUX servers.

Bare metal backup and Troubleshooting of Windows servers.

Data Backup and restore using HP Data Protector 9.0.

Basic knowledge of VMware.

Server health monitoring through HP System Management Homepage (HP SMH).

Installation, Configuration and Troubleshooting of Trend Micro Antivirus Server.

Maintain HP tape library and backup scheduling.

Tools Working on:

Microsoft System centre Manager (SCCM)

HP SMH, HP IRS, Ticketing tool.

MacAfee (End point protection).

Professional Experience:

Organization : Pace Business Machine Pvt. Ltd.

Duration : March 2017 to Sep 2018.

Designation : Technical Server Support Engineer (NOC Engineer)

Roles and Responsibilities

Patch management of servers and end user estate along with troubleshooting.

Setting up new packages along with creating Collections and Advertisements.

Creating simple query based Collections.

Monitor, Diagnose and remediate client/server problems.

Administered servers for client/agent installations.

Handle L2/L3 operations on SC 2012

Health checks on SC 2012 servers and remediation.

Collection of Inventory.

Troubleshooting client connectivity and package installation issues by analysis of logs.

Working on incidents logged by end users as a daily activity.

Fixing operational issues and performing transfer/installation/un installation of applications. Performing WMI repair, reinstallation of client.

Used SCCM Client Centre as 3rd party tool to connect to clients and remotely work on them.

Create new groups, add users and grant permissions.

Perform Software distribution and ensure successful deployment to end assets.

Patch management of servers and end user estate along with troubleshooting.

Performed thorough checks on the server, to confirm server operations, checked services, analyses logs to check the communication from the new server to primary server and vice versa, also checked server’s communication with its clients.

Monitor, Diagnose and remediate client/server problems.

Administered servers for client/agent installations.

Health checks on SCCM 2007 servers and remediation

Responsible for Production support for Reputed Organization across globe.

Installation, configuration and maintenance of Linux UNIX and Windows servers.

User administration (setup and maintaining account).

Installation and configuration LVM, Apache, NTP, NFS, Samba, Squid, ADDS etc.

Monitor Critical Parameters for the Data Centre devices like – Uptime, CPU Utilization, and Hardware Failures.

Provide technical support through Tickets, E-Mails and phone.

Tracking and Co-ordination with HP Team for all cases logged till resolution.

Working under the SLA as per client requirement.

24*7 dedicated support to ensure uninterrupted availability of IT resources.

Patches Management.

Ignite Backup & Troubleshooting of HPUX servers.

Bare metal backup and Troubleshooting of Windows servers.

Data Backup and restore using HP Data Protector 9.0.

Basic knowledge of VMware.

Server health monitoring through HP System Management Homepage (HP SMH).

Installation, Configuration and Troubleshooting of Trend Micro Antivirus Server.

Maintain HP tape library and backup scheduling.

Responsible for status reporting and troubleshooting of various HP Servers like DL 785, DL 380, DL 360, DL 980, RX 8640, RX 3600, HP BL Enclosure, HP-BL

870Ci4, BL 460C, HP-BL 890Ci4.

Tools Working on:

HP Data Protector 9.0

HP SMH, HP IRS, HP SM Ticketing tool.

IBM Sanovi.

Trend micro Antivirus (Office Scan XG).

Microsoft System centre Manager (SCCM)

Professional Experience:

Organization : IT CONS PVT. LTD.

Duration : April 2016 to Feb 2017.

Designation : IT Engineer

Roles and Responsibilities

Configure and troubleshoot windows server domain as per business requirement.

Handling and troubleshooting of various incidents (including high priorities incs) assigned to team queue and following Incident Management process for quick resolution.

Domain User Administration tasks like creation, updation,etc of users in AD.

Troubleshooting of OS & hardware related issues like high CPU, memory utilization, disk share & general housekeeping issues.

Deploying changes on production environment as per business requirement as per Change Management process.

Administer general SCCM 2012 daily administration.

Create and administer advertisements, programs, collections, and custom reports in SCCM.

Troubleshoot failed SCCM deployments and SCCM health issues.

Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center.

Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, backups, restores, software delivery, client heath, reporting, boundaries, and bandwidth settings.

Manage and administer SCCM client health, including the process of getting clients healthy.

Perform general SCCM administration and troubleshootingConfiguring and monitoring the health of Windows Application Servers as per business requirement.

Troubleshooting and identifying all server related problems like Authentication, Permission and Connectivity issues.

Complete root cause analysis of defects.

Assessing system capabilities, identify limitations, evaluate and recommend new hardware/software solution to meet project needs.

Monitor data processing quality assurance and development activities

Troubleshoot and resolved application issues escalated from end users. Processed large batches of data on daily and weekly basis.

Sending the logs, daily reports.

Professional Experience:

Organization : Steps Technology

Duration : May 2014 to Nov 2015.

Designation : Technical support Engineer

Roles and Responsibilities

Monitor the performance of the computer systems and address issues as they arise.

Provide technical support for software reconfigurations to aid in function customization.

Test software performance throughout the desktop network to ensure peak performance.

Install computer hardware and software on desktops to keep versions current.

Initiate and complete Microsoft Windows server operating system updates.

Network with LAN/WAN and active directory for continuous company connection.

desktop and Remote assistance

Wireless Networking, Networking in Domain environment

Printer installation and troubleshooting

Disk Management, partitions

Scanner configuration & troubleshooting

Antivirus update & virus protection

User Profiles Backup and Restore

Cabling, patching, and LAN troubleshooting

Technical Skill Sets:

Server/Client System

Linux / Unix : RHEL 6, 7 Installation, DNS, Network Configuration & Trouble Shooting, Backup & Restore, LVM, NFS, SAMBA, RAID, Software Management, Managing Installed Service, HP-UX

Windows :Microsoft System centre Manager (SCCM), Configuration of Windows Server 2008 2012 Network Operating System, Active Directory, DNS, DHCP, WDS, WSUS,GPO etc

SQL

Fundamentals of SQL and queries.

Networking:

Networking Concepts, Types of N/w Topology, OSI Model, LAN Configuration, VLAN, STP etc.

Education Summary:

Qualification

Board/University

Year

Percentage

SSC

Maharashtra

2007

70.00

Diploma

MSBTE

2010

76.42

B.E.

Nagpur University

2013

62.98

Personal Details :

Date of Birth

18-01-1991

Nationality

Indian

Marital Status

Single

Permanent Address

Plot No.9 Renuka Society, Hingna Road, Nagpur, 440016

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Date :-

Place :- (Sagar R Patil)

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