NADIA TIENGWE

adpp1x@r.postjobfree.com

Aberdeen, MD · 443-***-****

Nadia is a Forward-thinking Certified Professional Scrum Master. Adept in facilitating team interactions and coordinating Scrum Events. She possesses diversified professional experience in Project/Program/Process Management, Analysis, Data Management and Application Software Development. Nadia is experienced in Supporting Product Owners in driving timely delivery and Coaching Ad-hoc/newly formed Scrum teams to Agile Maturity. She is a result-driven Scrum Master with a “Can-do” attitude and her top strengths are in organizing work, handling simultaneous tasks, and solving routine and complex problems. In her experience working within the Pharma and Healthcare domain, she exceeded business expectations by utilizing tenets and best practices of Agile Software development as a guardrail for driving solution delivery. Nadia is proficient in creating Metric ad reports on KPI within the management tools that help track progress and provides management with visibility on key milestones. She is a True facilitator who enjoys working as an integral part of her teams to drive business goals and timely delivery of various initiatives and project goals.

Areas of Expertise/ Technical Skills

Agile Facilitator for Scrum events`

Enable teams to be self-organized.

Support teams by helping with impediment removal and problem solving.

Ensured agility by coaching on agile principles and practices, being a servant leader to ensure team functionality.

Agile Methodologies (Scrum, Kanban, Lean, XP, SAFe)

Agile Tools (Rally, Jira, VersionOne, Confluence, Azure DevOps) Others (SDLC, SharePoint, ITIL Service Delivery, SQL Basic queries, Enterprise Database, Salesforce, Automation Anywhere) Microsoft Office (Access, Excel, PowerPoint and Word, Macros, Visio)

EXPERIENCE

GRAMMATON LLC DEC 2020 - CURRENT

SENIOR SCRUM MASTER/ PROGRAM MANAGER CONSULTANT

MS Project, SharePoint, MS Office, Agile, Scrum, XP, Kanban, Spotify Model, CI/CD, Jenkins, and HIPAA

Help teams self-organize and self-manage by setting up and facilitated Scrum Events like (Sprint Planning, Scrum, Sprint Review, and Sprint Retrospective, backlog management and grooming)

Prioritize requirements as given by the business in form of Users stories, features, enabler stories and Epics that are housed in the Product backlog.

Work with the project leads and other application teams to make sure that interfaces and coordinated development aspects are well understood properly planned and sequenced.

Serve as subject matter expert Scrum, Kanban, Scrum-ban and Agile best practices such as pair programming, TDD, BDD, Swarming.

Collaborate with Business and IT partner teams to support development and software delivery.

Assist the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming and story writing workshops.

Ask difficult questions, remove impediments, and make issues and problems visible.

Escalate issues to the appropriate persons of contact (POC) and track effectively through resolution.

Coach the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.

Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility using the INVEST Model, MOSCOW, Plan It Poker and Fibonacci Sequence and T-shirt Sizing.

Mitigate all risks and issues “real-time”, executing resolutions on demand.

Develop excellent interpersonal skills and rapport with diverse teams and personalities, fostering a positive environment even in situations of high pressure with extremely tight deadlines.

Work closely with design assurance, data governance, and data analytics team to provide efficient and clean data

CVS PHARMACY – PHARMA SERVICES NOV 2018 – OCT 2020

SCRUM MASTER CONSULTANT

Coordinated with the team and Product Management to ensure that stakeholders were consulted and informed on the minimum viable product (MVP) produced at the end of each iteration.

Improved team performance by identifying, managing, and supporting resolution of team blockers

Organized and facilitated Scrum Events and other related project meeting to drive deliverables.

Built a trusting and safe environment where problems could be raised without fear of blame improving employee courage and commitment to delivery.

Communicated team or organization impediments to leadership and escalated when necessary to appropriate persons of contact (POC)

Coached Product Owners in creation and maintenance of the product backlog, including empirical planning and User story writing workshops to ensure backlog health.

Implemented Lean and Agile best practices and principles of house of Agile to enhance team efficiency and reduce waste.

Employed ideas and solutions for conflict management, mediation, and change management to help to improve the work-in-progress (WIP)

Stayed current on modern technology and software development approaches.

Tracked and reported out on progress with higher levels of management.

Worked with cross-functional teams, Product Owner, Development, QA, Business, stakeholders, Operations to define requirements, plan timelines and analyze risks.

Worked closely with management to standup teams and coach on agile principles and processes.

Organized and improved agile practices and values, increasing productivity and overall team satisfaction.

Helped the team to develop, capture, and analyze metrics to facilitate team improvements resulting in the automation of manual scripts that saved 35 hours monthly.

EDUCATION

University of Maryland May 2013

Bachelor of Science Biochemistry and Molecular Biology

Shenandoah School of Pharmacy May 2018

Doctor of Pharmacy (PharmD)

CERTIFICATIONS & AWARDS

Professional Certified Scrum Master (PSM1)

Scrum Master Accredited Certification

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