Center Representative Loan Processor

Felisha Hafoka

Clearfield, UT *****

********@*****.***

+1-385-***-****

Work Experience

Senior Loan Processor

Lennar Mortgage - Remote

September 2015 to Present

• Ensure Encompass system was updated with current information

• Maintain current knowledge of agency, investor and underwriting requirements

• Fulfilled prior to approval and closing conditions set by the underwriter

• Provide clear, effective communications with loan officers, borrowers, underwriters and team members

• Oversees the documentation and submission process for residential mortgage loans Call Center Representative

AAA NCNU - Clearfield, UT

May 2008 to August 2015

• Provide excellent customer service

• Answer inbound calls

• Locate customers location

• Probing questions

• Problem solving

Education

High school diploma

Layton High School - Layton, UT

2006 to May 2007

Skills

• Loan processing (5 years)

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