Systems Operator Mainframe
Resume:
Peggy J. Alford
P.O. Box ****
Jackson, MS *****-4216
************@*****.***
Objective:
To obtain a position working in a Mainframe computer system environment or a Service/Call Center setting. Education:
Southwood Academy
Hammond, LA
1969-1978
High School Diploma
Southeastern Louisiana University
Hammond, LA
1978-1979
Studied Economics
Delta Junior College
Baton Rouge, LA
1979-1980
Executive Secretarial Diploma
Experience:
MS Department of Technology Services
3771 Eastwood Drive
Jackson, MS 39211-6381
Contact: Emily Grace Cole – 601-***-****
August, 2001-December, 2021
Senior Systems Operator
Duties Include:
Answer telephone calls from customers and co-workers
Handle e-mails from customers and co-workers
Create tickets in the Service Center ticketing system if appropriate and required
Transfer calls to the proper co-worker if appropriate
Monitor the Mainframe systems and take care of any issues – handle it myself if possible or escalate to the appropriate co-worker if necessary
Other duties as assigned
Reason for Leaving: I chose to retire from State Service after 20+ years Telpro Communications
105 Lone Wolf Drive
Madison, MS 39110
Contact: Ron Windom – 601-***-****
March 2001-August 2001
Peggy J. Alford
2 P a g e
Office Staff
Duties Included:
Answer telephone calls from customers
Take messages if necessary – the proper co-worker wasn’t available
Take service requests
Use QuickBooks to write and print checks – Payroll, Company Bills
Reconcile bank statements
Issue billing statements
Check company mailbox and apply payments to customer accounts
Prepare deposits, take them to the bank and make the deposits Reason for Leaving: To accept the opportunity offered by MDITS Jitney Jungle Stores of America
Jackson, MS
February 1998-March 2001
Defunct
Systems Operator
Duties Included:
Monitor the Mainframe Systems and take care of any issues – handle it myself if possible or escalate to the appropriate co-worker if necessary
Answer telephone calls from customers and co-workers
Transfer calls to the proper co-worker if appropriate
Manage the tape systems and load/unload as necessary; prepare tapes involved in backups to go offsite
Other duties as assigned
Reason for Leaving: JJSA went out of business
Delchamps, Inc
Hammond, LA
May, 1985-February 1998
Defunct
Clerk III
Duties Included:
Monitor the Mainframe Systems and take care of any issues – handle it myself if possible or escalate to the contracted programmers’ group if necessary
Answer telephone calls from customers and co-workers
Transfer calls to the proper co-worker if appropriate
Manage the tape system and load/unload as necessary, prepare tapes involved in backups to go offsite
Other duties as assigned
Reason for Leaving: Delchamps was purchased by JJSA and I transferred to their facilities in Jackson, MS
– first at the Boling Street Warehouse and then the Corporate Office on I-55 North. Skills:
Mainframe computer systems
VistaTN 3270 Emulation software.
Windows computer systems
Microsoft Office 365
Peggy J. Alford
3 P a g e
Service/Call Center
Telephone Systems – Meridian & Avaya
10-Key Touch
Data Entry
Write and print checks for payroll, bills
Reconcile bank statements
Issue billing statements
Apply payments to customer accounts
Prepare deposits, take them to the bank and make deposits References:
Upon Request
Contact this candidate