Network Analyst Customer Service

JANICE McFADDEN-LASKE

**** * **** ** #***

Saint Francis, WI. 53235

Phone: 414-***-**** E-mail address: **********@*****.***

OBJECTIVE: To obtain a position where I can utilize to full capacity my skills as a Network Analyst III—Senior Level.

EDUCATION:

JULY 2007

TECH SKILLS (BROOKFIELD, WI)

Took subsequent hands-on courses for the CCNA Certification

Received the CCNA Certification (expired in 2010)

JUNE 2007

WAUKESHA COMMUNITY TECHNICAL COLLEGE (WAUKESHA, WI)

Took initial courses for CCNA Certification

Received the CCNA Certification (expired in 2010)

JUNE 1975

RUFUS KING HIGH SCHOOL (MILWAUKEE, WI)

Received High School Diploma

EXPERIENCE:

NETWORK ANALYST III - FIS: FIDELITY NATIONAL INFORMATION SERVICES (BROWN DEER, WI)

2003–2020

(http://www.theworknumber.com) /Employee code: 13288 (MV Code: 13134)

Provide and maintain network connectivity services for FIS networks.

General duties and responsibilities:

--Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.

--Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

--Monitors, responds and provide resolution for all network problem and incident tickets. Utilizing Case Management system (CMS) and SNOW ticketing system.

--Updating documents status and problem resolution.

--Perform customer service duties and responds to customer request as defined by Management.

--Completing assignments in a timely manner with an acceptable level of quality.

--Troubleshoots network problems and recommends corrective procedures: I Train, Inform and assist my coworkers both here in the US and overseas with circuit equipment and all other network issues.

--Prepares activity reports as requested by management.

--Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

--Maintains network services documentation related to work area. Completes network change requests in accordance with service level agreements.

--Maintain network lab and equipment inventory.

--Other related duties assigned as needed.

SKILLS AND ATTRIBUTES

• Trouble shooting (Reviewing and reporting issues in a timely manner)

• Problem solving (Responding to problems immediately and restore necessary changes)

Working with Netscalers, Firewall, Nexas 7000, Load Balancers. Juniper and Cisco commands to

Firewall policy, suspend LACP, Verbos, BGP, (on UCE routers as well), ARP,MAC Address, CPU, VRF,

Traceroutes, NAT Translations, CLI, Pings, clear crypto, access list, memory, show packets, IP Cache Flow,

Show route, DLSW, ACE, VPNs, Juniper VPN's, check Cellular, Kickstart command etc.

• Assisting others (Working as a team player to complete tasks collectively)

• Continuing to learn more in the field (Currently studying to receive CCNA re-certification based on recommendation from last performance review)

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