Alicia Sullivan

Healthcare professional/fundraising csr/call center rep

North Providence, RI 02904

adpohw@r.postjobfree.com

857-***-****

Working as a call center representative has been my secondary job held along with a full time position for several years in the past, from fundraising for non profit organizations to customer resolution. Authorized to work in the US for any employer

Work Experience

Intake Coordinator Call Center

Phoenix House - Beverly, MA

June 2017 to May 2018

Answered inbound calls, dispatched calls appropriately. Direct Care Worker

Lynn Family Shelter - Lynn, MA

August 2017 to October 2017

Insured the safety of shelter families, mentor to 12 families, medication administration, cleanliness of house and grounds, record keeping of daily routines and chores of home, donation acceptance/ distribution.

Medical Assistant

Doctors Express - Waltham, MA

August 2012 to December 2014

Checked In/Checked Out patients, administered EKG, Phlebotomy, eye exam, assisted with small "in house" procedures (sutures, incision and drainage). Administered Immunizations, and Pre Employment screening including Urine Drug Screens and Breath Alcohol Medical Assistant

BOSTON PAIN CARE CENTER - Waltham, MA

November 2008 to July 2012

Answered phones, greeted patients, scheduled appointments for testing, prior authorizations, insurance referrals, vital signs, collected brief summary of visit, Pre-op and post- op care of surgical procedures, set up sterile fields, managing patients charts. Medical Assistant

US HealthWorks - Watertown, MA

February 2000 to October 2001

Checked In/ Checked Out patients, collected payment, referrals, prior authorizations, filing, answered phones, EKG, urine collection, CBC, DOT physicals, audio/visual testing, vitals, fax, stocked supplies. Education

Medical Assistant Certificate in Medical Assistant Bryman Institute - Brighton, MA

September 1999 to June 2000

High school in General college prep

Lincoln Sudbury regional high school - Sudbury, MA September 1994 to June 1997

college prep

Sudbury Regional High School - Sudbury, MA

1994 to 1997

Skills

PATIENT CARE (10+ years), TIME MANAGEMENT (10+ years), MULTI-TASKER (10+ years), Customer Service (10+ years), Organizational Skills (10+ years), Call Center (5 years), CSR (10+ years), Injections, EMR, Vital Signs, Epic, Scheduling, Medical Records, Phlebotomy, EKG, Venipuncture, Filing, CPR Certified, Receptionist, Microsoft Word, CPR, EHR Certifications and Licenses

CPR

Certified Clinical Medical Assistant (CCMA)

Registered Medical Assistant (RMA)

Certified Medical Assistant (CMA)

Additional Information

Skills:

Excellent time management skills, strong organization skills, multi-tasker, outstanding patient interaction, exceptional high volume patient care.

Contact this candidate