Travel Coordinator Consultant

Location:

Kenya

Posted:

December 17, 2021

Contact this candidate

Resume:

CURRICULUM VITAE

Diana Kageni Njagi

Mobile +254-***-******

Email: *********@*****.***

CAREER FOCUS

Highly motivated Customer Service oriented travel professional with exceptional leadership and communication skills.

KEY COMPETENCE

10 years of travel and hospitality experience

Excellent listening skills and understanding of clients’ needs Excellent verbal and written communication skills

Highly efficient planner and executor

Strong organization skills

Excellent attention to detail

Ability to prioritize tasks

Ability to work both independently and as part of a team Situational thinking - makes good use of analytical, implicative, creative, strategic, tactical thinking as and when the need arises

Strong leadership skills

EDUCATION & ACCREDATIONS

Degree in International Business Administration, USIU-Africa - September 1997-August 2001

Certificate in Front Office & Customer Service Operations, Kenya Utalii College - 1994-1996 CAREER HIGHLIGHTS

Mar 2018 – November 2020: Senior Sales & Marketing Rep/ Travel Coordinator, Basecamp Explorer Kenya

Duties and Responsibilities

Responded to reservation inquiries via telephone, email in a friendly and professional manner. Analyzed data to determine hotels availability and rates. Accurately entered reservations into the hotel booking system. Timely, efficient, and friendly correspondence with clients and potential clients. Actively participate in developing sales action plans and implementation. Handle incoming travel requests (mail, phone etc.) inputting bookings in the system and ensuring details are captured correctly.

Sale safaris to direct and clients booked by agents and offer safari programs/itineraries to the guests.

Ensure all guests services are booked which includes airport pickup and drop offs, flights, vehicle’s etc. and that the services are offered seamlessly. Provide travel offers/itineraries and general travel advice towards travelers within the customers travel policy.

Sales visits & calls to current and potential business distributors / suppliers in the Travel Trade and non-trade segments, per sales action plans and strategies set and delivering reports on the same.

Educating both local and international agents on products and travel itineraries and conducting fam trips.

Maintaining regular contacts and ensuring optimal customer satisfaction with business suppliers and direct guests.

Preparation of weekly, monthly, quarterly and annual sales reports and achievements. Carrying out market research/ intelligence in the safari industry and related and ensuring management updated accordingly.

Developing new products and packages for targeted markets. Preparing quotations, itineraries, invoices correctly and timely send out to clients. Obtaining tour and travel sales leads, developing new accounts and servicing existing accounts. Aug 2015 – Mar 2018: Sales Account Manager, Convent International Hotel Duties and Responsibilities

Maximizing sales for Convent International Hotel.

Sales visits and calls to current and potential business suppliers in the Corporate/Leisure/ Travel markets as per sales action plans and strategies set and giving reports on the same. Development of new sales accounts in the Corporate, Ngo, Leisure and Travel segments, locally, regionally.

Sales Presentations both locally and regionally.

Maintaining regular contact and enhancing public relations with business suppliers. Preparation and implementation of sales collage plans both locally and regionally. Preparation of weekly, monthly, quarterly and annual sales reports and achievements. Carrying out market research/ intelligence in the region and ensuring that Management is informed accordingly.

Promotion campaigns locally and regionally to increase sales volumes. Developing new products and packages for targeted markets locally, regionally and international

Dec 2014 – August 2015: Sales Account Manager, Panari Hotel Duties and Responsibilities:

Revenue management in terms of realizing sales targets as per the company’s policy Obtaining tour and travel sales leads, developing new accounts and servicing existing accounts.

Knowledge and understanding of company’s products, services and statistics. Promoting the hotel and creating market awareness for the hotel in trade fairs and exhibitions. Development of new sales accounts in the Leisure and Travel segments, locally, regionally.

Sales Presentations both locally and regionally.

Promotion campaigns locally and regionally to increase sales volumes. Jun 2012 – Jun 2014: Key Account Manager, Hemingway’s Hotels Duties and Responsibilities:

Playing an integral role in new business pitches for Key Accounts Responsible for the development and achievement of sales through the direct sales channel

Maintaining the Key accounts by regularly keeping in touch, handling any queries, feedback and loyalty programs

Write business plans for all current and opportunity tender business. Preparation and implementation of sales collage plans both locally and regionally. Preparation of weekly, monthly, quarterly and annual sales reports and achievements. Carrying out market research/ intelligence in the region and ensuring that Management is informed accordingly.

May 2008 - May 2012: Sales Representative, Chloride Exide Duties and Responsibilities:

Develop and grow the battery and solar sales within my region. Market Chloride Exide as the forefront of solar and battery in the region. Build good relationship with existing and new clients Increase revenue by surpassing monthly and yearly targets. Making visits to clients in my region.

Collecting feedback from clients on how to improve products and services. Preparation of weekly, monthly, quarterly and annual sales reports. Earlier Career:

Dec 2005 - Mar 2006: Receptionist, Sarova Stanley Hotel Apr 2006 – Oct 2007: Front Office Supervisor, Sarova Stanley Nov 2007 – Mar 2008: Sales Coordinator, Sarova Stanley Achievements

Developed career from to Sales Executive to Senior Sales & Marketing Rep. Professional development through periodic training programs Consistently surpassed sales targets

Developed new and innovative packages and offers in relation to the market trends. Signed up new, strategic and producing accounts

Designed several promotional and awareness campaigns that led to increase in sales volumes. Spearheaded and coordinated CSR activities.

Successfully organized and coordinated Trade fairs both locally and internationally. Referrals:

1. David Njuguna

General Manager

African Horizon East Africa

Tel: 072*******

*****@*******-********.***

2. John Kimani

Former Group Chief Finance

Officer,

Sopa Hotels & Lodges