LANGUAGES SPOKEN:

Classroom Management teaching

Learning - Young & Adult

Strategies

Vocabulary & Pronunciation

English Grammar

Lesson Planning

Bracken High School:

National Senior Certificate 2009 - 2013

120- Hour TEFL Online Certificate

January 2021 - February 2021

Customer Management (Walk in/Online)

Bookings Management

Stocktaking

Customer Experience - Email and SMS Query handling Daily cash up processes

Analysis & Reporting telematics malfunctions and

resolutions

Administrator

Daily Statistics reports

Part Time Front Desk Clerk:

Paul James Hairdressing Salon 2015 - 2016

Product Support & Mentorship Agent:

Tracker Connect Pty Ltd 2018 - Present

EDUCATIONAL BACKGROUND:

WORK EXPERIENCE:

English,Afrikaans, Siswati, Sepedi,

Zulu,Xhosa, Tswana and Sesotho

MOBILE NUMBER- 078*******

EMAIL ADDRESS- adpo94@r.postjobfree.com

LINKEDIN - https://www.linkedin.com/in/thabile-masilela- 273b58185/

PHYSICAL ADDRESS - Platinum Close street, Unit 42 Willow Bush, Albertsdal, Alberton, 1449

THABILE MASILELA

PRODUCT SUPPORT AGENT

I am 26 years old with

experience in Customer

Services, learning and

development and report

analysis. I am well-versed in

issues of development and

training, progress evaluation

and customer and user

experience. My expertise

include time management,

learning and development.

EXECUTIVE SUMMARY:

- Microsoft Office (software)

- Communication

- Customer Experience

- Time Management

- Leadership

- Conflict Resolution

- Play Production

- Reporting

- Patience

-Public speaking

SKILLS:

THABILE MASILELA

PRODUCT SUPPORT AGENT

MOBILE - 078*******

EMAIL ADDRESS - adpo94@r.postjobfree.com

LINKEDIN - HTTPS://WWW.LINKEDIN.COM/IN/THABILE-MASILELA-273B PHYSICAL ADDRESS - PLATINUM CLOSE STREET, UNIT 42 WILLOW BUS ALBERTSDAL, ALBERTON, 1449

HONOURS & AWARDS:

- TRACKER QUALITY ASSURANCE AWARD - 2020

- TRACKER SPECIAL RECOGNITION - 2021

BRACKEN HIGH SCHOOL -

- AFRIKAANS PUBLIC SPEAKING - 2011 - 2013

- MUZI NTUMBA - JUNIOR MANAGER

adpo94@r.postjobfree.com

011*******

- ZEENAT HASSIM - QUALITY ASSURANCE COACH

adpo94@r.postjobfree.com

011*******

- ELMA VAN ROOYEN - DEPARTMENT MANAGER

adpo94@r.postjobfree.com

011*******

REFERENCES:

Contact this candidate