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Case Aide Program

New York, NY
December 20, 2021

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*** **** **** ******; Apt. #**C

New York, NY 10128



• A highly driven professional with experience working as a Case Aide with strong oral and written communication skills and experience working with teens, youths and adults living with HIV.

• Working diligently towards counseling goals by completing training focused on pretreatment, stabilization, and harm reduction.

• Diversified skills set covering entering data into EVOLV database, outside referrals, crisis intervention, client resolution, decision making, court appearances, home visits, medical visits and restorative practice and motivational interviewing techniques.

• Microsoft Word, MS Excel, MS Access, Power Point, Typing (40 wpm), ETO Software, AWARDS software

• Reliable and motivated employee committed to excellence EDUCATION:

Hostos Community College/CUNY, Bronx, NY

Pursuing an Associate in Arts Degree


• Understanding and Working with Compulsive Hoarders 2013

• Harm Reduction 2013

• Motivational Interviewing 2011

• Restorative Practices 2011

• Excellence in Customer Service 2009


Lenox Hill Hospital, New York, NY 2016 - Present


• Provides food services to hospital patients

• Profound knowledge of food handling techniques

• Deep knowledge of telephone etiquette

• Familiarity with sanitation standards

• Immense ability to effectively communicate with critically ill patients

• Remarkable ability to make independent decisions Bailey House, New York, NY 2013-2014

Case Aide

• Maintaining a caseload of 23 clients who are living with HIV

• Conducting monthly home visits based on the level of care that is required

• Maintain records and provide follow-up contact with client via phone, email, text, etc.

• Support individuals in managing relationships and navigating interpersonal challenges

• Participate in case conferences an d staff meetings

• Coordinate with clients’ service team and other supports to arrange services or resources to help achieve goals

The Children’s Aid Society-Next Generation Center, Bronx, New York 2012-2013 Youth Coach

• Utilized motivational interviewing and restorative practices to help youth meet goals

• Met with eight youth on a weekly basis for individual coaching sessions

• Performed strategic recruitment at various sites such as the courts, schools, and community organizations to connect youth to our program

• Provided job readiness training for youth such as creating cover letters, resumes, and dressing for success The Children’s Aid Society-Next Generation Center, Bronx, New York 2012-2013 Intake Coordinator

• Welcomed, greeted and collected vital documents from youth for a complete Intake

• Provided referrals to educational facilities, employment programs, public assistance and any agency that would benefit the participant according to individual needs

• Participated in organizing center events and activities as needed The Children’s Aid Society-Next Generation Center, Bronx, NY 2008-2011 Administrative Assistant/Program Aide

• Provided overall administrative support, such as: answering telephones, assisting visitors, ordering supplies and placing food orders as needed

• Co-facilitated the employment training program and the Just Ask Me (JAM) Peers Sex Educational training institute and trained all clerical junior staff.

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