Project Management, Quality Assurance and Process Implementation

Bilal Khaliq Baig

Riyadh, Riyadh, Saudi Arabia

+966-**-***-**** *******@*****.***

PROFILE

Highly skilled Quality Assurance Professional having more than 22 years strong experience in Project Management, Quality Assurance, and Process Implementation

High exposure to Scrum with experience as Scrum Master and Product Owner

Strong experience in Process Implementation, Process Definition, and Internal Process Audits using ISO-9001-2000 and SEI CMMI as frameworks

Strong experience in developing Test Plans, Creating and Executing Test cases/Scenarios along with knowledge in Analysis of Defect Severity, Defect tracking systems, and Defect Reporting.

CERTIFICATIONS

Project Management Professional (PMP) Certified from PMI

Certified Scrum Professional - ScrumMaster (CSPSM) from Scrum Alliance

Certified Scrum Professional - Product Owner (CSPPO) from Scrum Alliance

Certified ScrumMaster (CSM) from Scrum Alliance

Certified Product Owner (CSPO) from Scrum Alliance

ICAGILE Certified Professional - Agile Coaching

Certified Lead Auditor ISO 27001 (Information Security Management System)

Certified Lead Auditor ISO 9001-2000 (Quality Management System)

Formally trained on SEI-CMMI staged representation by QAI (India)

Formally trained in Project Management by PMI

Internal Auditor for ISO9001 - 2000 from Pakistan Institute of Quality Control

Certification for completion of Software CMM course from QAI (India)

Internal Auditor for ISO9001 - 94 from Moody International EXPERIENCE

Waseel ASP Riyadh, Saudi Arabia

Assistant Manager Project Management Office Oct 2009– to date

- Working as Product Owner for a key Health Insurance Integration project, integrating key players in the health insurance sector with the majority of health service providers.

- Prioritizing Projects related to Electronic Eligibility Submission, Electronic Approval Submission, and Electronic Claim Submission for Health Insurance Industry

- Tracking the project progress and evaluating project risks

- Management and Monitoring of projects related to Electronic Eligibility Submission, Electronic Approval Submission and Electronic Claim Submission for Health Insurance Industry

- Evaluating the implementation of projects related to Electronic Eligibility Submission, Electronic Approval Submission using SOAP UI

- Development of standardized templates and training of resources on the defined framework and processes.

- Reviewing different RFPs and developing Proposals for submission.

- Work with clients to understand their existing system for CMMI implementation

- Identify and analyze the gap between the existing state and desired CMMI level SURE Technology and Consulting Riyadh, Saudi Arabia Manager Quality May 2008 - Aug 2009

- Defining and Implementing Testing Strategies

- Process Definition and Implementation for the organization.

- Training of resources on the defined framework and processes.

- Verification of implemented processes.

- Leading the activity of ISO-9001-2000 and CMMI implementation.

- Conducting and monitoring internal Audits of all projects

- Building teams for performing testing and process assurance Descon Information Systems (formerly Descon IT24) Lahore, Pakistan Manager Quality Assurance July 2004 – Dec 2007

- Defining and Implementing Testing Strategies

- Process Definition and Implementation according to the framework of CMMI Level 2 and 3

- Training of resources on CMMI Process Areas

- Mentoring of the Quality Assurance, Quality Engineering, and Configuration Management personnel

- Building teams for performing testing and process assurance

- Leading the activity of ISO-9001-2000 and CMMI implementation

- Verification of implemented processes.

- Conducting and coordinating internal audits against ISO 9001-2000 standard

- Management and Monitoring of projects as PMO

Xavor Pakistan (Pvt.) Lahore, Pakistan

Senior QA Analyst Dec 2003 – July 2004

- Defect management of defects identified by Internal QA by using Test Director

- Implementation and audits of processes under the framework of ISO & SEI SW-CMM for the assigned projects.

- Monitoring company’s processes under the framework of ISO & SEI SW-CMM for the assigned projects.

- Conducting and monitoring internal Audits of all projects

- Verification of implemented processes.

- Training of new resources on Organization Standard Software Processes.

- Building teams for performing testing and process assurance

- Facilitating the QA Manager in monitoring the activities and task assignment of QA team LMK Resources Islamabad, Pakistan

Senior Automation Analyst Jun 2003 - Dec 2003

- Monitoring company’s processes under the framework of ISO 9001 for the assigned projects.

- Conducting and monitoring internal Audits of all projects

- Verification of implemented processes.

- Training of new resources on Organization Standard Software Processes.

- Facilitating the QA Manager in monitoring the activities and task assignment of the QA team

- Monitoring the tasks for Quality Assurance of applications

- Lead the Process Improvement Team (PIT) for revision of certification for ISO 9001-2000 Xavor Pakistan (Pvt.) Lahore, Pakistan

Senior Software Quality Engineer Feb 99 – Jun 2003

- Quality Assurance and testing of applications.

- Maintenance & support of live applications at client sites in the US viz. Enhancement, bug fixing, changes, etc.

- Developing Design Documents.

- Developing Test Cases

- Developing/Maintaining different Traceability Matrices

- Developing User Acceptance Tests and other Help documents.

- Defect management by using Clear Quest

- Defect management of defects identified by Internal QA by using Test Director

- Implementation and audits of processes under the framework of ISO & SEI SW-CMM for the assigned projects.

- Monitoring company’s processes under the framework of ISO & SEI SW-CMM for the assigned projects.

- Assisting the QA Manager for team management and tasking assignment of the QA team

- Integration Testing, Black box Testing, White Box Testing, Integration Testing, Functional Testing, System Testing, Regression Testing, Acceptance Testing, Load Testing, Stress Testing, Performance Testing, Install/Uninstall Testing, Security Testing, Compatibility Testing, and User Acceptance Testing.

- Develop, enhance, execute and maintain test scripts using WinRunner for web-based applications.

- Involved in Automated Regression/Sanity

- Involved in build preparation monitoring and Management of Source Control Repository using Visual Source Safe.

EDUCATION

National College of Business Administration and Economics Lahore, Pakistan Executive Master in Business Administration May-2002 – May-2005 University of Central Punjab Lahore, Pakistan

Bachelor Computer Sciences in Software Engineering Mar 1997 - Aug 1998 References will be available on request

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