Customer Service Care

Linda

Green

Customer service Professional-

*****.*********@*****.***

Plano, TX 75075

https://www.jobcase.com/p/linda.green28

Summary

A meticulous hard worker, Excellent at juggling multiple task and working under pressure. with a broad knowledge of customer service experience working and managing at a high-level of excellence. with a proven success of meeting goals, within the guidelines set by company, I have a passion for working with people & providing excellent customer service skills - (written & verbal). Highly organized and detail oriented, with time and punctuality that meets company guidelines.

Work Experience

Igor Inc

Customer Care

Representative

Plano, TX

December 2019 - Present

Engage with customer in a courteous manner to ensure customers needs are meet, Answering 70 plus calls daily educating customer of claim process and time frame to receive cellular device trouble shooting to direct call to proper department, charting with support team internal customer to correct profile as needed, take payments to process claim. Notating customers account of actions taken and resolutions made.

Kohls ECommerce Center

Customer Servicr Advocate

3

Windsor Equity

Customer Service Associate

Education

Mansfield Business School-

Dallas

Certificate, Business word

processing

October 1988 - January

1990

Certifications

Fraud Prevention

December 2019 - Present

Details include investigate and research information of claim order filed on company website to insure no fraudulent activity being done to protect customer and company.

Traits

ACCURATE

I am exact and make sure my

work is mistake-free.

AMBITIOUS

I am strongly driven to succeed.

COMMUNICATOR

I am able to effectively and

respectfully communicate with

superiors, colleagues, and staff.

CONFIDENT

I am self-assured in my skills and

talents, and I'm willing to take on

challenges and risks.

TEAM-PLAYER

I care deeply about the success

of the group or company of

which I am a part.

Skills

Accurate Listener and Communicator Card processor

Team Leader Customer Focus Negotiation Skills Responding to customer situations with sensitivity.

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