Customer Service Representative

KB

KIMBERLY BAYLIS

*********@*****.*** 470-***-**** Gainesville, GA 30506

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Office equipment proficiency

Credit card payment processing

Report generation

Customer relations

Adaptive team player

Inbound and Outbound Calling

Business development understanding

Fleet dispatching

Clerical support

Technologically savvy

In-store support

Call Center Operations

Problem-solving abilities

Route management

Microsoft Office expertise

Data evaluation

Clipper Oil Gainesville, GA

Customer Service Representative

03/2021 - 09/2021

Upheld strict quality control policies and procedures during customer interactions.

Educated customers on special pricing opportunities and company offerings.

Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Huddle House Cleveland, GA

Server

09/2020 - 02/2021

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Operated POS terminals to input orders, split bills and calculate totals. Promoted desserts, appetizers and specialty drinks to optimize sales. Collaborated with host, bus person and cook to serve up food and beverage options.

Sunrise Moving And Storage Tuckerton,

GA

Receptionist

08/2017 - 08/2020

Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events.

Processed payments and updated accounts to reflect balance changes. Sorted incoming mail and directed to correct personnel each day. Shiloh High School Snellville, GA

Summary

Skills

Experience

Education and Training

High School Diploma

06/1995

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