Manager Training

JODY GEMZIK

**** ********* **., ********* *******, OH 44121

216-***-****

****.******@*****.***

SKILLS & ABILITIES

Solid background in multiple aspects of restaurant operations within the food service industry. Multi-Unit & General Manager of Full Service & Quick Service Restaurants. To obtain a position as a multi-unit manager, in the restaurant industry, with a growing organization that is driven by profitability and guest satisfaction. To acquire a multi-unit position utilizing my supervisory skills to develop and lead a high performing team and teams that strive to exceed the Company's expectations and goals NOTABLE ACHIEVEMENTS Restaurant Training Manager. 2006 & 2007 Outstanding Achievement Award for Mystery Shop Average. First restaurant within the franchise to be certified by Dunkin Brands for Service the Dunkin Way. First manager in the franchise to manage two different restaurants to certification by Dunking Brands for Service the Dunkin Way. Managed a Warwick, R. I. Dunkin Donuts to five consecutive quarters of positive sales growth. Assisted in the development of the company manager and employee training manual. Worked on several "NEXT STEP" and "BOS" projects (inventory, food cost, and payroll system). Opened Providence College locations. Worked as a troubleshooter to problem solve in numerous poor performing locations and prepared them for transition to a new restaurant management team. Promoted to Multi-Unit Manager of 7 stores. Over saw remodels to 3 restaurants and assisted in many more

EXPERIENCE

07/2004 – 11/2015 Manager/Multi Unit Manager, H.W Roever INC D.B.A Dunkin Donuts

· 07/2004 to 07/2016 Manager/Multi-Unit Manager Dan's Management D.B.A. Dunkin' Donuts/Baskin Robbins Multi-Unit Manger of 7 stores for more than 5 years to annual sales of $10 million Implemented cost saving initiatives to increase the bottom line Lead my team to positive sales growth for 7 consecutive years Proven record for increasing sales, customer relations, and restaurant P & L. Daily and weekly responsibilities include, but not limited to, sales building, training, marketing, cost controls, hiring, security, and safety, Quality, Service, Cleanliness and Hospitality. Managed multi units in Scranton from 01/2008-11/2015 assisted other O.M's in Restaurant Operations within the NorthEast PA area. Identified, trained and developed hourly employees into management leadership positions Involved in all new restaurant openings and remodel preparations Involved in manager training program Restaurant Manager of a Dunkin Donuts with sales in excess of 1.75 million dollars annually. Training Manager for newly hired managers. Consistently delivering outstanding restaurant operations measured by guest satisfaction tools "Mystery Shops" and restaurant operations reports. Through consistent operations and managing by objectives reduced employee turnover to below industry standards 11/2015-09/2017 General Manager, Travel Centers of America General Manager of a full service restaurant based in Scranton, PA. with sales in excess of 4 million dollars annually. Responsible for P & L, sales building. Restaurant Training Manager.

09/2017 -9/2019 Restaurant Manager, Steak ‘N Shake General Manager of a full service restaurant with sales in excess of 1.75 million dollars annually. Responsible for P & L, sales building, and unit human resources. Travel to other locations to set the standard for the stores, and to train staff properly

09/2019 -02/2021 Restaurant Manager, Taco Bell

General Manager of a full service restaurant with sales in excess of 2.5 million dollars annually. Responsible for P & L, sales building, and unit human resources. Travel to other locations to set the standard for the stores, and to train staff properly

Looked after the store maintenance, cleanliness of store, and maintained high safety standards

Administered payrolls and other financial aspects of the store Recruited new and capable staff and trained them

Ensured that the highest level of customer satisfaction was maintained Prepared weekly reports on sales, profits, etc. and documented them Effectively solved customer complaints and queries Developed performance analysis reports for the store staff Strictly followed store policies and implemented them effectively Provided high quality customer service

Looked after and minimized the operational cost of the store 02/2021 -Present Restaurant Manager, Steak ‘N Shake General Manager of a full service restaurant with sales in excess of 1.75 million dollars annually. Responsible for P & L, sales building, and unit human resources. Travel to other locations to set the standard for the stores, and to train staff properly

EDUCATION

1996-2000 Business Studies, Pittston, PA, Seton Catholic