Senior Manager

Stephen Ebbs

**** ***** ***** ***** ! Houston, TX 77092 cell/home) 504-***-**** /0&,. Core Competencies

• Leadership and

Management

Development

• Strategic business

planning

• Business Development

• Business and Consumer

banking

• Matrix environment

management

• Project Management

• Coaching

• Team Building

• Sales Training &

Development

• Sales Management

• Tactical planning and

implementation

Versatile, Business and Consumer Banking professional with an extensive background in management and leadership development. Specialized knowledge & experience in communicating the business value of process & procedural improvement within business units. Core sales foundations built on ethics, developing unique and personal connections, communication, understanding & delivery of true value propositions, and consistent execution to achieve business objectives. Understands role of leadership and management across lines of business in driving results. Chase Bank, Area Manager, Business Banking, South Houston 6/19-Present Manage a team of Business Bankers in the South Houston Market. Responsible for all aspects of Business Banking, including managing and growing a book of $785MM in deposits and $90M in credit, attaining all sales goals, maintaining standards of client satisfaction and attracting, developing and retaining talent, all while working with strategic partners to develop the overall brand

Accomplishments & Awards include:

• 2019/Present-Developed and led team of Business Bankers

• 2019/Present-Surpassed production targets consistently

• 2020-Top Divisional Performer in Cash Management Production-(343% of budget)

• 2020-Top 5% Divisional Performer in Deposit Production-(267% of budget

• 2020-Top 5% Divisional Performer in New Relationship Production-(283 % of budget)

• 2019/Present-Grew Deposit and Loan book by over 46%

• 2019/Present Member of MARC as part of diversity commitment

• 2019/Present-Led diversity initiative as representative on both local and national culture councils

• 2019/Present-Led Veteran outreach effort in partnership with local Veteran organizations

• 2019/Present-Grew Business Banking team through attraction and development of top talent Chase Bank, Sales and Strategy Manager, Business Banking 6/15-6/19 Manage Business Banking Leadership Program. Directly responsible for implementation of sales improvement strategies and tactics. Accountable for development of sales tools and processes. Responsible for driving leadership initiatives. Operate in a highly matrixed environment with multiple areas of responsibility. Accomplishments & Awards include:

• 2015/Present-Developed and led Business Banking Leadership Program

• 2015/18-Assessed and Revised sales tools for Business Banking field sales team

• 2015/16-Created new portal for management resources

• 2015/Present-Collaborated with business leaders on meeting needs for field support

• 2015/Present-Partnered with Change Management on sales related initiatives

• 2015/Present-Mentor in CCB Mentorship program

• 2015/Present Member of MARC as part of diversity commitment

• 2017/Present-Led diversity initiative with presentations across all Divisions

• 2018/19-Led business initiative on “Bureaucracy Busting” Chase Bank, Senior Business Manager, Business Banking 4/14-6/15 Responsible for ensuring the field was prepared to successfully execute on the changes to the business driven by the AML/KYC related consent orders. Led development of new Business Banking Leadership Program piloted in California and Desert Mountain Regions. Helped to shape the strategic direction of all readiness activities by understanding the key changes to the business and their impact to the front line. Determined the best training and communications interventions to ensure manager and employee preparedness for National Sales, Treasury Services and Credit Delivery.

Accomplishments & Awards include:

• 2014-Exceeds rating for overall performance

• 2014/15-Achieved implementation of key AML/KYC related initiatives

• 2014-Presentation & Training to all areas of the business on new AML/KYC programs

• 2014-Developed and maintained relationships across business to ensure readiness of key partners

• 2014-Developed presentations around AML/KYC initiatives

• 2014-Taught Leadership Development in California for new LDP program

• 2014-Collaborated with key business leaders to define parameters of readiness role

• 2014-Mentor in CCB Mentorship program

• 2014- Member of MARC as part of diversity commitment Chase Bank, National Business BankingTraining Delivery Manager, and Training Manager 9/07-4/14 Responsible for all aspects of training delivery for Business Banking. Directly accountable for performance of training facilitators. Responsible for coaching and mentoring of national facilitation team. Responsible for development of performance evaluations based on feedback and observation. Accomplishments & Awards include:

2013-Exceeds rating for overall performance

2013-Developed and Coached training team to proved outstanding and innovative training across the business

2007-2014 Consistently delivered outstanding training to all Business banking audiences

2010-2012 Developed and led Leadership Development Program for Business Banking Chase Bank/Bank One, Business Banking Area Manager, Louisiana and Oklahoma 04/04-09/07 Responsible for sales of Business Banking products and growth of area business in New Orleans and previously in states of Louisiana and Oklahoma. Managed and developed team of Business bankers across varying territories in two states

Accomplishments & Awards include:

2007-National Achiever for outstanding sales results

2005-National Achiever for outstanding sales results

2004-2007 Grew sales force and developed business in excess of goals for tenure as area manager

2004-Initiated program as first Business Banking Area Manager in Louisiana and Oklahoma

2004-2007 Developed talent with consistent growth in sales force and promotions of key individuals

Developed key partnerships with consumer banking and other strategic businesses

Managed Area team through merger with Chase Bank Bank One/First Commerce Corporation, Branch Manager 04/96-04/04 Key Accomplishments include:

2003-National Achiever for outstanding sales results

2002-National Achiever for outstanding sales results

1996-2004-Developed consistently high performing team of branch employees

1996-2004 Responsible for growth of overall branch with consistent ranking in top level of performance

Grew overall book of business through concentration on business customers and key consumer client

Recognized for execution on sales strategies

Successfully managed branch through merger with Bank One First Commerce Corporation Personal Banker 06/94-04/96 Key accomplishments include:

Consistently exceeded sales goals while growing book of business

Recognized as top sales person for Annuity and Credit Life Sales 1994 and 1995 Education University of Durham, Durham, England, BA—History The Ohio State University, Columbus, Ohio, MA-History

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