Problem solving skills, bilingual,and costumer service experience
Resume:
IVETH GUERRERO
Rialto, CA *****
***************@*****.***
SUMMARY
Cheerful associate with history of exceeding customer and patron expectations. Calm and composed in stressful
situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive
communication and focused solutions. Able to navigate Excel, Word, Access and Project. Fast learner and open to learn
new skills.
SKILLS
© Customer Support © bilingual ( Spanish and English)
¢ Inbound and Outbound Calling ¢ High-energy attitude
¢ MS Office proficiency © Problem-solving abilities
EXPERIENCE
COMMUNICATIONS TEST DESIGN
Fontana, CA
Inventory Associate 03/2020 to Current
Performed inventory counts and ordered materials.
Prepared, write, and analyze various reports
Used data analy:
Ability to navigate word, excel, access and project.
Used an RF Scanner
Entered information into system to update status reports.
EL POLLO LOCO
Fontana, CA
Sales Associate 09/2016 to 12/2018
¢ Answered incoming telephone calls to provide store, products and services information.
© Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
¢ Educated customers on special pricing opportunities and company offerings.
© Upheld strict quality control policies and procedures during customer interactions.
© used basic math skills with little error margin
EDUCATION AND TRAINING
05/2013
Summit High School, Fontana, CA
SOME COLLEGE (NO DEGREE): SOCIAL WORK
Chaffey College, Rancho Cucamonga, CA
© Completed 77 credits towards associate in social work
© Completed coursework: child growth and development, children and diversity psychology, sociology,
comprehension and critical thinking.
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