Field Agent Lead Supervisor

Justine Teraoka

********@***.***

Relocating to the Delaware area.

WORK EXPERIENCE

Compex Legal Service- Team Lead Supervisor-5/15/2015- Present

Job Summary- Trained and coached new record retrieval clerks in establishing contacts with various locations throughout the U.S. in order to retrieve (through phone / email / fax ) with the various locations (health systems and hospitals, doctor’s office, ROI vendors and other custodians of medical, employment and billing records), to follow up on the records retrieval requests served to them by Compex. I also handled processing orders; making outbound calls to custodians/providers, to request and obtain records, and or verify business location, and or ensure outstanding fees are paid. Answer inbound calls from custodians, answering questions. Schedule Field Agent appointments to copy requested records, and or pick up records from their location. Maintain and update location database. Track location changes, copy requests, record pick up, and volume of orders to be duplicated. Hosted daily team/training meetings to give and receive feedback on previous day’s reports.

ABI Document Support Services- Team Lead -10/17/2011- 5/14/2015

Job Summary- Trained and coached new record retrieval clerks in establishing contacts with various locations in the California region in order to retrieve (through field agents) with the various locations (health systems and hospitals, doctor’s office, ROI vendors and other custodians of medical, employment and billing records), to follow up on the records retrieval requests served to them by ABI Document Support Services. I also handled processing orders; making outbound calls to custodians/providers, to request and obtain records, and or verify business location, and or ensure outstanding fees are paid. Answer inbound calls from custodians, answering questions. Schedule Field Agent appointments to copy requested records, and or pick up records from their location. Maintain and update location database.

Skill Set -- Strong English language communication skills, including reading, writing and speaking. Ability to communicate effectively with clients, custodians and other departments especially via telephone. Knowledge of medical terminology and HIPAA laws. Excellent organizational skills, creative problem solving skills, ability to communicate effectively with clients and other departments. I work well under pressure, meet deadlines while multi-tasking, and adapt to a fast paced environment. Work independently and without oversight for long periods of time. I have worked as a team lead supervisor in a team environment up to 25 employees • use Microsoft Word, Excel, and Outlook. Handled outstanding billing (monies owed) to outside companies.

Education—Skadron College- Vocational Business Administration Certification 2003