First Citizens Project Manager
Resume:
Vincent D. Williams
Apt ***
Milwaukee, WI 53225
*******@*****.***
Objective
To contribute my understanding of the consumer/company relationship and how to effectively communicate with the customer to assist and resolve any scenarios that will conclude in a positive Client experience.
Employment History
Managing Director
February 2009 – Present
BossMan Motorcycle Club, Inc
Milwaukee, WI
Develop and maintain narrative and statistical reports, track records, compile data, write reports related to daily operations.
Conduct and monitor background checks on employees and volunteers.
Through Facebook and various marketing outlets, build, maintain, and promote the BossMan brand and public image.
Implementation Analyst/Project Manager
October 2019 – August 2021
FIS Global/ Capital Staffing Sol.
Brown Deer, WI
Client facing Project Manager working with Banking Executives.
Through data mapping, designed, created, tested, and completed the new account application process of the Banks website.
Worked directly with the off- shore team (India) to develop the testing and validation process for the web development process.
Personal Banker
October 2018 – July 2019
First Citizens Bank
Brown Deer, WI
Provided all online banking services for retail and commercial customers with a “First-Call Resolution” goal.
Assisted with IT Help Desk issues such as account set-up, password reset and all other website navigation concerns.
Customer Service Specialist
October 2016 – September 2018
Legendary Whitetails
Slinger, WI
Provided customer care to all customers (external and internal) through phone, email, and chat for the online clothing store catering to the hunting community.
Responsible for addressing all escalated customer concerns and issues.
Built and maintained customer relationships through various post-marketing projects.
Assisted with interviewing and training new hires.
Education
February 2022 – October 2022
University Wisconsin- Milwaukee
PMP Certificate Training
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