Csr Representative Receptionist

**** ****** ******* #**, **********, CA ***** 510-***-****

Hazel Gaddy

Objective

To seek a position with a growth-oriented company offering opportunity, advancement, and professional development.

Experience

2006 to 2018

Rainin Instrument

Oakland, CA

Receptionist/ CSR Representative

Take and direct inbound calls

Check guest in and out

Maintain front lobby

Process faxed, OSPM and batched orders

Process and mail invoices via email or USPS

Give customer order updates

Assist CSR department with projects

2005 to 2006

Gap Inc Direct

Rocklin, CA

Customer Service Representative

Take inbound calls, transfer calls to proper departments

Process customers’ orders

Assist customers with online shopping, applying promotions and discounts

Search for store locations where customers can purchase the item they are looking for.

Track order through delivery services such as UPS, FEDEX, and USPS

Process payments by phone

2004 to 2005

Biogenex Laboratories

San Ramon, CA

Receptionist/CSR Representative

General office duties

Multi-line switchboard

In-person guest relations

Processed incoming & outgoing domestic and international mail

Specialized in problem solving

Interfaced with sales, accounting and shipping departments

Processed orders and payments

Domestic & International invoice distribution

Assisted HR with new hire paperwork

Education

Berkeley Adult School

Dickinson-Warren College

Laney College

Microsoft Word & Excel

Computerized Accounting

General Accounting/Record keeping

Berkeley, CA

Berkeley, CA

Oakland, CA

References

References available upon request.

Contact this candidate