Customer Service Jamestown
Resume:
Jennifer King-Rogers
Jamestown, TN 38556
*************@*****.***
Objective: I am looking for a position within your organization where I can utilize my skills of research and project management. I am looking for a career change within an organization that will allow me to learn and grow. I have several years of working with others on high level detailed projects meeting assigned deadlines.
Experiences:
January 2001- December 2021
TSYS/Global Payments, Columbus, GA
Test Specialist: Quality Assurance
Analyzed business and/or technical requirements to formulate a testing plan according to current project methodology.
Produced test plans and scripts necessary to satisfy business and/or technical requirements.
Consulted and designed with technical resources in the testing environment when making decisions regarding the best use of test automation tools.
Coordinated with technical and business resources to identify and correct system defects that were detected during the testing activity.
Quality Lead, managed the day to day activities of a QA team members, including scheduling and managing on-going projects.
Conducted employee training and evaluations. Provided support during the hiring and on-boarding process.
Reviewed team members work to ensure team members adhered to the specifications.
Planned, conducted, and executed research on high level projects.
Also, used automated testing tools to create, design, and execute test plans. (Jira, Rational, Quality Center, Test Director)
Education: University of Southern Maine, Portland, Maine - BA in Communication.
Key Competencies:
Works well with Programming
Quick Learner, Dedicated, Self-Motivator
Does more than required
Team Player and Committed to Company Goals
Good oral and written communication skills
Excellent research skills
Works well in a fast-paced, high pressured environment with irregular hours
Analyzes information for routine problem resolution
Able to multi-task; flexible
Proficient PC skills; Microsoft Word, Microsoft Excel, PowerPoint
Creative mindset
Strong IT skills
Meticulous approach to work
Jira, Rational, Win Runner, Quality Center, and MR WIN 6530
Contact this candidate