Support Representative Customer Service
Resume:
GLYNIS BROWN
Dallas, TX *****,
469-***-****, *********@*****.***
PROFESSIONAL SUMMARY
Experienced individual offering a transferable skill set complimentary to the Remote Customer Service Representative position requirements. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee with 5+ years of experience eager to be considered for an open remote work from home position.
SKILLS
Extraordinary Communication and Organizational Skills
Microsoft Office Skills
Detailed-Oriented
Ability To Build Relationships
Excellent Interpersonal Skills
Negotiation
EXPERIENCE
March 2021 - June 2021
Billing Support Representative
Continuum Global Solutions El Paso, TX
Answered mail or telephone inquiries regarding rates, routing, and procedures.
Communicated with customers to adjust accounts and answer inquiries.
Resolved accounting records and customer issues with thorough analyses of available data.
Communicated with customers to provide account information.
August 2019 - March 2020
Cashier
Target Plano, TX
Provided information to customers on products or services.
Engaged with customers while completing cash register transactions.
Trained new retail team members in customer service and company policies.
Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
February 2019 - July 2019
Housekeeper
Prestonwood Rehabilitation and Nursing Center Plano, TX
Minimized infection and cross-contamination risks with proper sanitizing techniques.
Maintained neat and orderly personal spaces by replacing items in proper places.
Prevented spread of germs and active infections through consistent cleaning and sanitizing.
Removed soiled sheets and towels to replace with fresh items.
October 2004 - February 2005
Customer Service Representative
AT&T Farmer's Branch, Tx
Delivered fast and friendly service regarding questions and service complaints.
Documented, researched, and resolved customer service issues.
Referred unresolved customer grievances to designated departments for further investigation.
Met inbound customer needs while maintaining strict performance targets.
October 1999 - October 2003
Online Customer Service Representative
Bank of America Dallas, Tx
Prevented fraud by spotting suspicious behavior and identifying problematic transactions.
Opened, closed and updated accounts based on individual customer needs.
Troubleshot problems and developed successful solutions.
Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards.
EDUCATION
Medical Office Specialist
El Centro Community College, Dallas, TX
Diploma: General Studies
Neville High School, Nonroe, LA
ADDITIONAL INFORMATION
College credits i in Medical Terminology, Medical Administrative Applications and software and Medical Transcribing.
Contact this candidate