General Manager Customer Service
Resume:
Melvin J. Churchill
******.*********@*****.***
Summary:
High energy General Manager driven to boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Successful in building and motivating dynamic teams.
Highlights
● Customer-oriented
● Supervisory skills
● Training and mentoring
● Hiring and recruitment
● Adaptable
Work History:
Churches, Midwest City, OK
November 2016 to Present
General Manager
● Supervised, motivated, evaluated, and coached employees and facilitated effective training programs
● Directed cooking, wrapping and packing of food prepared and served
● Strictly followed store policies and implemented them effectively
● Calculated timecards, processed employee payroll, and managed a revenue of over $1,300 per day Carl’s Jr., Shawnee, OK
December 2017 to July 2018
General Manager
● Followed procedures for safe food preparation, assembly, and presentation
● Resolved employee and consumer complaints quickly and professionally
● Maintained inventory control of all products and enforced all proper food sanitation procedures
● Exercised high standards of customer service during high volume, fast-paced operations Churches, San Bernardino, CA
December 2014 to October 2016
Cook/ Shift Leader
● Distributed food to servers, served food and beverages to customers
● Prepared and cooked food according to instructions.
● Trained staff/. Provided input for new hire performance reviews and identified areas for additional training
● Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits
Education
Associate of Business Administration
Lewis Business College – Detroit, MI – 2018
Culinary Arts Degree
Art institute of California – San Diego, CA – 2016 Manager Serve Save Certificate
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