Customer Service Manager
Resume:
JULIE GRIZZLE-BROWN
DEPARTMENT MANAGER
CONTACT
************@*****.***
PROFILE
Dedicated and self-motivated department manager with over 30 years of experience involving cash handling, customer service, scheduling, and managing additional staff. Served as a leader in all scopes of work and is looking to work collaboratively with a new team to achieve new goals.
SKILLS
ADMINISTRATION
MANAGEMENT
CUSTOMER SERVICE
MONEY TENDERING
TIME MANAGEMENT
CASH HANDLING
DETAIL ORIENTATED
MULTITASKING
EDUCATION
High School Diploma
1980-1984
Bell High School
REFERENCES
Marcy Perkins
Bank Teller
John South
Department Manager
EXPERIENCE
Manager at Publix Supermarkets
2008-Present
● Accomplishes department objectives by managing staff, overseeing departments, and creating schedules.
● Coaches, counsels, and disciplines employees.
● Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
● Contributes to team effort by accomplishing related results as needed.
● Taking on Manager in charge duties when other managers are not present by overseeing staff of additional departments and ensuring that all work is being completed.
● Ensures a safe, secure, and legal work environment. Waitress at ANA Barbeque
2001-2008
● Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
● Collect payments from customers.
● Prepare checks that itemize and total meal costs and sales taxes.
● Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Cashier at Spur Gas Station
1984-1992
● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Issue receipts, refunds, credits, or change due to customers.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Sort, count, and wrap currency and coins.
● Prepared deposits and reconciled books.
Claudette Smith
Colleague
Valerie Spradlin
Transportation Manager
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