Rita Lynn Mangum

**** ***** **** **** adpmw9@r.postjobfree.com

Durham, NC 27703

Cell: 919-***-****

Employment

Advance Medical Support Assistant, Durham VA Medical Center GS-0679-6/2 April 14,2018-Present

● Answer in-coming calls from veterans about their care

● Make out-bound calls for follow up

● Process consults for updates and closer

● Scan documents to the S drive

● Research and insures that consults are fulfilled in a timely manner

● Update demographics for veterans in Vet Link

● Utilize various computer applications

● Utilizes analytical ability, social awareness, tact and diplomacy, and good communication skills.

● Confers with contractors and other health care workers

● Determine eligibility

● Review medical and administrative files of veterans Food Service Worker, Durham VA Medical Center Sept 17,2017- April 14, 2018 WG-1

● Deliver trays/snacks/ordered items to room units and departments.

● Follow different job descriptions daily depending on your assignment

● Work closely with supervisors and coworkers on various assigned tasked

● Ability to follow instructions and procedures

● Loads and unloads trays, carts onto and off delivery truck.

● Stock, stored and rotated supplies and rations to limit outdates

● Ensured proper handling of unique supplies

Administrative Assistant, TAA Consulting, Durham, NC April 2015- Sept 2017

● Collect and post payments and balances on accounts due and explain billing to clients

● Answer telephone, take and deliver messages to office personnel

● Ability to organize and prioritize work

● Interact tactfully with customers, establish, and maintain effective relationships with others.

● Operate different computer programs

● Create and maintain personnel records

● Access medical records applying HIPPA guidelines

● Scheduling, canceling, and rescheduling patient appointments

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Van Operator, Duke University, Durham, NC 3rd Shift Feb. 2013- Sept 2017

● Transport students, employees, and faculty around campus and off site housing

● Identify customer’s concerns and communicate effectively and professionally

● Communicate and advise passengers on the community and surrounding areas

● Exemplify excellent customer service practices

Unit Supply Administrator, National Guard, Camp Butner, NC Dec. 26, 2005-Dec. 26, 2006

● Worked in the Technician Program for the National Guard

● Oversaw the supply section for the Camp Butner Unit

● Ordered supplies, uniforms and ammunition, and other requested equipment

● Rotated stock to limit outdates and removed item

● Performed inventory on expendable and non-expendable items

● Turned in outdated and inoperable office equipment While serving in the U.S. Army, Army Reserves, and the National Guard my MOS was 92ASupply Specialist.

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