Data Entry Call Center

Lorena Hernandez

*** ******** *** **** ****, IL *0191 630-***-****

*****************@*****.***

Profile

Bilingual (English/Spanish) professional with good communication skills used to foster meaningful relationships. Strong believer in people first orientation while committing to professional ethics and treating people with respect. Proven abilities in conflict resolution, time management and motivation. Accustomed to working in a multicultural environment that emphasizes inclusion. Looking for a job that I can excel in and grow with a company by working as a team together and sharing my creativity and ideas to make everyday a good work experience for myself and those around me.

Areas of Expertise

Sales

Account Management

Data Entry

Customer Service

Office Coordination

Type 60wpm

Professional Experience

Microsoft Office Suite

File Management

Client Services

Illinois Central School Bus – Bus Driver – (02/2019 – 01/2020)

Carol Stream, IL

Drove with CDL B license and passenger endorsement to take children to and from school.

Drove big buses as well as small, short buses.

o Worked with a diversity of children of all age groups

LaSalle Network (Career Education Corporations) – Call Center Sales Rep – (02/2016 – 08/2016)

Arlington Heights, IL 60005

Consistently achieved the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for the Call Center Sales Rep position: Enrollments, Starts, Conversion Rate, Show Rate, Schedule/Queue Adherence, Script Adherence, Compliance, the CEC Standards and Product/Program Knowledge

oAssisted prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures and in compliance with all accrediting standards and requirements

Andrews Staffing (RR Donnelly) – Data Entry Specialist – (09/2015 – 01/2016)

Melrose Park, IL 60160

Compiled, maintained, verified and distributed data and information through the use of reports and queries to support operations

o Analyzed data and information for consistency and production readiness

Education

Fields Lab High School – Diploma – Chicago, IL

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