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Insurance Coordinator Medical Billing

Jacksonville, FL
December 12, 2021

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**** ****** ****

Jacksonville, FL 32219



To secure a position where my education and prior experience in this field will achieve excellent customer service EXPERIENCE

2021- Current ADT- Remote (Jacksonville, FL)

Remote GenCare Representative

Remotely assist customer with troubleshooting and resolutions

Work efficiently and effectively to avoid long-wait time and dissatisfaction of customers

Demonstrate high attention to detail, organization and ability to manage multiple tasks and projects simultaneously.

Respond to customer inquires via phone.

Resolve customer complaints and address emergency requests and needs. 2010 – 2015 Jacksonville Orthopedic Institute-Jacksonville, FL Durable Medical Equipment Insurance Coordinator

Responsible for coordinating patients’ medical insurance benefits and obtaining authorization for Worker’s Compensation Benefits

Communicate specific DME product information and insurance coverage to patients

Collect payments from patients for DME items and process financial information in patients’ accounts for billing

Record pertinent insurance information into the patients’ electronic medical record and finalize all documents

Provide copies of documents and DME paperwork to scanning an insurance referral finalize all documents

Provide copies of documents and DME paperwork to scanning and insurance referral departments for processing 2005—2010 Jacksonville Orthopedic Institute-Jacksonville, FL Physical Therapy Technician

Politely assisting any patients with inquiries or help at the front desk

Utilized customer service skills to assist patients with any needs

Cleaned exercise equipment and treatment tables to ensure proper sanitation of the facility

Maintained clean linens and responsible for washing high loads of towels regularly Front Desk/Receptionist

Documented patients’ appointment cancellations and notified clinicians

Scheduled physical therapy evaluations and appointments for patients

Assisted customers over the phone by answering and transferring calls

Performed general office duties, such as faxing, printing, and emailing 2001—2004 Bank of America-Jacksonville, FL

Customer Service Associate

Worked within established policies and procedures to meet compliance requirements

Provided telephone customer service and technical support to both retail and online customers for a fast-paced banking institution

Promptly completed requests and maintenance for customers’ accounts

Work with customers to troubleshoot any online connection problems

Resolved basic service issues or referred to appropriate supervisor when necessary

Ensured accurate and timely processing of basic transactions for customers and balanced daily work tasks accordingly


Florida Metropolitan University, Jacksonville FL

Medical Insurance Billing and Coding Certificate / Awarded July 2005 Bossier High School Shreveport, LA

High School Diploma / Awarded May 1997


Microsoft Office: Word, Excel, PowerPoint, Windows and Outlook

Trained using CPT-4 and ICD-9 coding, Misys Tiger, Medware Medical Billing software, and

GE Centricity EMR


2011 Jacksonville Orthopedic Institute Rehabilitation Jim Harrison Excellence in Customer Service Award

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