Office Assistant Data Entry

**** **** ******, *********, ** *****

Mobile: 443-***-**** or 443-***-****

**************@*****.***

Antoinette Purnell

SKILLS: Office professional with knowledge of general office practices and procedures, knowledgeable of office equipment, excellent telephone etiquette, excellent time management skills, knowledge of Human Resources procedures, medical office experience, Client Intake, EVS insurance verification, billing through Medicaid, customer support, multi -task, multi-line telephone system, 60 wpm, Warehouse: labeling, scanning, sorting. Computer knowledge:. Microsoft Office Suite using double monitors, Outlook, familiar with Excel, Access, PowerPoint and Publisher

EXPERIENCE:

State Highway Department of Transportation Call Center Baltimore, MD – Administrative Assistant II

02/2021 – 06/2021

Answering a multi- line phone system

Retrieved voicemail messages and respond

Provided customer support following up on issues to achieve end result

Research and update customer accounts

Provided clerical support to division managers

Data entry using Excel

Email correspondence/internet research

Monitoring voicemail and responding to issues and complaints

Greet visitors and patients

Maintained a multi-line telephone system, email communication, internet research

Provided clerical support to all levels of management

Typing Correspondence using Microsoft Office

Worked independently managing the front office

Check-in patients and schedule follow up appointments

Maintaining confidentiality of patient’s records

Requested and researched medical records, filed, scanned

Data entry

New England Motor Freight, Halethorpe, MD — Office Assistant

08/2018 – 03/2020

●Maintained a multi-line telephone system

●Assisted customers with tracking the progress of their deliveries

●Provided clerical support to all levels of management

●Email communication, internet research, typing correspondence

●Filing, scanning, data entry, was responsible for all aspects of the office mail, and maintained all office equipment

●Provided customer service over the phone and in person

●Maintained all office equipment

FedEx Freight, Curtis Bay, MD - Telephone Operator, Receptionist

04/2016 - 08/2018

●Maintained a multi-line telephone system

●Assisted customers with tracking deliveries and shipment pick ups’

●Worked independently managing the front reception area

●Provided clerical support to all levels of management

●Email communication

●Responsible for aspects of the office mail

●Assisted Human Resources to process employment applications

●Filed, faxed, data entry

●Scheduled appointments

●Provided customer service over the phone and in person

●Ordered office supplies

Baltimore Crisis Response, Inc., Baltimore, MD - Administrative Assistant

02/2008 – 04/2016

●Answered a multi-line phone system (Call Center)

●Reserved transportation for individuals with disabilities

●Verified customer demographics, maintained confidentiality

●Provided customer service over the phone and in person

●Filed, faxed, scanned, data entry

●Maintained a multi-line telephone system

●Greeted all visitors

●Email communication

●Provided clerical support to all levels of management

●Provided customer service over the phone and in person

●Conference room scheduling, filing, faxed, maintains office equipment, Ordered office supplies, bank deposits

●Maintaining confidentiality of patient’s records

●Took notes for staff meeting

House of Ruth, MD, Baltimore, MD - Program Assistant

11/2005 - 02/2008

●Maintained a multi-line telephone system

●Screened all visitors entering the shelter

●Provided clerical support to all levels of management

●Maintained strict confidentiality

●Worked independently managing the front office

●Supervised volunteers in the shelter

●Responsible for all aspects of the office mail, ran office errands

●Facilitated shelter admissions process and arranged travel for entering and leaving the premises

●Data entry, filing, faxed, cash handling, maintained all office equipment, ordered office supplies

●Assisted with reviewing employment applications, scheduled appointments

●Utilized good customer service practices when meeting with customers giving donations, and vendors

City of Baltimore, Dept. of Transportation, Baltimore, MD - Office Assistant III

07/1995 - 11/2005

●Maintained a multi-line telephone system

●Greet visitors

●Provided clerical support to all levels of management

●Provided customer service over the phone

●Filed, typed documents, data entry, email communication, faxed

●Scheduled DOT appointments for new employees and facilitated new hire orientation

●Processed applications for special events

●Dispatched crews for pothole repairs and researched law department claims due to potholes

EDUCATION

Paul Laurence Dunbar — Diploma

September 1986 - June 1989, Baltimore, MD

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