Customer Service

SHABRAELA CROMUEL

**** ******* **** ***********, ** 32317 – 850-***-****

********@*****.***

Energetic and reliable Manager skilled with working with a diverse group of people. Dynamic, results oriented, team player, eager to bring strong administrative skills to a growing company in need of top-level support. High performing Administrator with extensive experience working with a diverse client base and delivering results. Result driven, proactive and resourceful administrative professional with over 10 years’ experience in transportation, e-commerce and business services.

SKILLS

Time Management

Customer and Personal Service

Computers and Electronics

Coordination

Quality Control Analysis

Clerical

Administration and Management

Critical Thinking

Complex Problem Solving

Judgement and Decision Making

EXPERIENCE

DECEMBER 2011 TO JULY 2021

SENIOR OPERATIONAL ADMINISTRATOR, fedex ground

Responsible for performing the clerical and administrative functions for station operational areas, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues. Essential Functions •Reviews, researches and/or enters data in various systems to support respective functional area •Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues •In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: •Additional Quality Assurance/Loss Prevention essential functions: •Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer •Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day •Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy •Researches missing packages to understand the root cause of scanning failures for management review •Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.

AUGUST 2016 TO MAY 2021

OPERATIONS MANAGER, signature lounge

Key part of the management team and oversees high level duties such as attracting talent and setting training standards and hiring procedures. Also analyze and improve organizational processes and work to improve quality, productivity and efficiency.

MARCH 2018 TO CURRENT

OWNER, best life promotions

Trained professional dedicated to creating awareness for businesses, events and general public interest. Create a positive brand presence and come up with innovative marketing strategies.

EDUCATION

2000 – 2001

CRIMINAL JUSTICE, Florida a&m university

Examination of the U.S. juvenile justice system including the processing of the juvenile offender from the delinquent act through treatment. Examined the strategies of prevention and effective treatment and the manner in which the social scientist researches, analyses, and evaluates such methods.

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