Coretta Butler
Budtender, Grassguide, Customer service representative, customer service manager,
medical billing and coding specialist
Gresham, OR 97080
*******.******@*****.***
Work Experience
Budtender
The Green Planet - Portland, OR
April 2021 to September 2021
Customer service, taking orders for clients, checking clients in, inventory, Budtender
Chalice Farms - Portland, OR
July 2020 to July 2020
Customer service, taking orders for clients, checking clients in Budtender
Electric Lettuce - Happy Valley, OR
August 2019 to July 2020
Customer service, taking orders for clients
Cashier/Customer Service
Albertsons - Portland, OR
June 2019 to July 2019
Scanning bagging stocking
Cashier
City center of Portland - Portland, OR
February 2019 to July 2019
Taking payment for parking issuing parking tickets Call Center Representative
Velocity - Portland, OR
January 2019 to January 2019
Outbound calls to major hotels and doing advertising for marketing Shift Manager Trainee
JK Tower Enterprises - Portland, OR
November 2018 to January 2019
Designate employees on tasks, run drive thru, present orders Pharmacy Technician
Giant Food Stores LLC - York, PA
September 2018 to October 2018
Entering data, HIPAA guidelines, distribute prescriptions Customer Service Lead Supervisor
Price Chopper Supermarkets - Albany, NY
May 2017 to August 2018
Ringing bagging customer items scanning product deposit bottle returns balance cash drawers inventory balance cash drawers answer phones and paging various departments Cashier
Hannaford - Colonie, NY
May 2016 to April 2017
Ringing and scanning products, accounts receivables Customer Service Clerk
Cumberland Farms - Schenectady, NY
December 2016 to February 2017
Processing lottery tickets, proofing id cards for alcohol and tobacco, preparing food Cashier
Shoprite - Albany, NY
April 2016 to May 2016
Responsibilities scanning items, returns of merchandise, processing debit card payments, ebt payments, wic checks, bagging
Skills Used computerized cash register, scan gun,
Cashier/Customer Service
Consumer United Business - Minneapolis, MN
October 2015 to December 2015
Responsibilities
Taking care of my customers and making my customers happy Customer Service Desk Associate
Hy-Vee, Inc. - Rock Island, IL
February 2015 to July 2015
Answering phones, processing utility payments, faxing documents, paging supervisors, cashing payroll Cashier
Jewel - Moline, IL
September 2014 to December 2014
Ringing and bagging items scanning items stocking
Crew Member
Macspeedys - East Moline, IL
January 2012 to September 2014
Taking orders stocking and cleaning
Call Center Representative/Customer Service
Group O - Milan, IL
October 2012 to June 2013
Answering phones, processing rewards for loyalty customers, adjust bill payments Manager
Ivory coast management - Portland, OR
March 2010 to December 2011
Training new employee stocking and cleaning
Cashier
Safeway - Portland, OR
October 2006 to March 2008
Ringing bagging scanning items
Cashier
Pricechopper - Albany, NY
September 2005 to July 2006
Ringing and bagging scanning items
Receptionist
Mailworks - Albany, NY
September 2004 to April 2005
Answering phones, faxing, filing documents, data entry, 10key, schedule appointments Education
Associates in Medical Billing Specialist in Medical Billing Specialist in Medical Billing Specialist
Ashworth University - Norcross, GA
2008 to 2009
Associates in Administrative Assistant Specialist in Administrative Assistant in Specialist
Hudson Valley Community College - Troy, NY
2003 to 2004
Associates in Legal Office Specialist in Legal Office Specialist in Legal Office Specialist
American Institute of Comerce - Davenport, IA
October 1993 to March 1995
High school or equivalent in General studies
United Township High School - East Moline, IL
August 1983 to June 1987
High school or equivalent
High school in General studies
Skills
• Customer Service
• Data Entry (10+ years)
• Records Management (10+ years)
• Customer Service Manager (10+ years)
• cashier (10+ years)
• cpt coding (10+ years)
• ICD-9 (10+ years)
• Receptionist (10+ years)
• File Clerk (10+ years)
• Switchboard (10+ years)
• Medical Terminology (10+ years)
• Legal Terminology (10+ years)
• Scheduling (10+ years)
• Fast Food
• Team Member
• Crew Member
• Cashiering
• Retail Sales
• Sales Experience
• Time Management
• Research & Development
• Medical Records
• Medical Coding
• Medical Billing
• HIPAA
• ICD-10
• Transcription
• Medical Scheduling
• Medical Office Experience
• POS
Certifications and Licenses
Oregon liquor control commission license
March 2019 to March 2024
License to work in the dispensary
OLCC Service Permit
Assessments
Verbal Communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Scheduling — Proficient
March 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Call Center Customer Service — Proficient
August 2019
Applying customer service skills in a call center setting. Full results: Proficient
Medical Terminology — Completed
March 2019
Understanding and using medical terminology
Full results: Completed
Retail Cash Handling — Completed
August 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Receptionist — Familiar
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Customer Focus & Orientation — Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Proficient
Retail Customer Service — Completed
September 2019
Comprehending and responding to retail customer needs. Full results: Completed
Bud-Tender — Completed
August 2019
Comprehending and responding to retail customer needs. Full results: Completed
Cashier Skills — Completed
August 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Customer Service — Familiar
May 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Front Desk Agent (Hotel) — Familiar
July 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Familiar
Written Communication — Familiar
May 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Work Style: Reliability — Proficient
August 2019
Tendency to be dependable and come to work
Full results: Proficient
Active Listening — Familiar
August 2019
Actively listening and appropriately responding in conversations. Full results: Familiar
Retail Customer Service — Completed
October 2019
Comprehending and responding to retail customer needs. Full results: Completed
Cooking Skills: Basic Food Preparation — Familiar
June 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar
Work Style: Conscientiousness — Familiar
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Logic & Critical Thinking — Completed
August 2020
Using logic to solve problems.
Full results: Completed
Following Directions — Proficient
August 2020
Following multi-step instructions.
Full results: Proficient
Attention to Detail — Completed
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Retail Customer Service — Familiar
August 2020
Comprehending and responding to retail customer needs Full results: Familiar
Work Style: Conscientiousness — Familiar
February 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar
Receptionist — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Warehouse Associate — Highly Proficient
March 2020
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Call Center Customer Service — Proficient
September 2020
Applying customer service skills in a call center setting Full results: Proficient
Call Center Customer Service — Proficient
September 2020
Applying customer service skills in a call center setting Full results: Proficient
Customer Service Manager — Familiar
September 2020
Managing customer service representatives and resolving customer issues Full results: Familiar
Food Service: Customer Situations — Proficient
November 2019
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Scheduling — Familiar
May 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Outside Sales — Completed
November 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Inside Sales — Completed
November 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
CRM Skills with Salesforce — Familiar
November 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
Cover letter
October 2020
Coretta Butler
1930 southeast 6th apt 246
Gresham OR 97080
*******.******@*****.***
Dear Sir or Madam:
I Coretta Butler feel that I am qualified to work in your dispensaray using my 32 years of customer service experience, 7 years of customer service manager experience, 2 years of supervision. If you have any questions or concerns please feel free to contact me at the number listed above. Sincerely,
Coretta Butler