Priya Srinivasan Mobile: 858-***-**** E-Mail: adpms2@r.postjobfree.com

DIRECTOR OF DELIVERY & OPERATIONS

Seeking challenging senior leadership roles with a reputed organization to utilize acquired skills in accomplishing organizational growth objectives

PROFESSIONAL SUMMARY

• Senior management professional with over 23 years of experience in managing strategic business initiatives from development through execution with support of senior leadership and departmental heads

• Experience in building scalable PMO and Managed Services teams and establish and manage processes.

• Adept at providing thought leadership in overall project management, project planning, budgeting, resources deployment & utilization, and risk identification & mitigation

• Recognized on numerous counts by clients for designing, implementing, and executing critical jobs as per the set quality parameters

• Skilled in managing volunteer projects/programs involving multifaceted administrative and education support activities

• Deep people management experience. High mentoring ability with excellent communication and team management skills.

• Providing strategic input and guidance around best practices across various supplier diversity programs

ORGANIZATIONAL EXPERIENCE

SUPPLIER.IO, Westchester IL, USA Oct 2019 – Present Director Delivery and Operations (Supplier Diversity) Profile and Achievements:

• Currently working as Director for Delivery and Operations with CVM/supplier.io. Responsible for leading PMO and Managed services team for delivery of suite of supplier diversity products.

• Responsible for delivery of over 200+ technology solutions and services for Fortune 100 Corporations, specialized focus in Financial Services, Pharmaceutical and High-Tech verticals.

• Established PMO and Managed Services teams across various domains from scratch. Responsible for recruitment, development and mentoring of staff through onboarding, open communication, training & development opportunities, and performance management processes. Support performance, goal setting and employee development.

• Created a high-functioning teams by implementing standardized requirements and implementation processes. Aligned with cross functional teams like Client Success Managers and Offshore implementation teams to improve processes to ensure smooth client delivery.

• Spearheaded teams in ensuring compliance with the project delivery schedules and other SLA parameters across the assigned project phases, Increased productivity of 2 teams (Project Managers and Managed Services) by bringing in project management tool Asana to track timely delivery and improve operational efficiency by 50%.

• Reduced the time and effort to perform outbound calls by automating the process. Implementing power dialer technology

(Phone Burner) for supplier reporting follow ups reduced managed services team hours from 1 week to two days.

• Mentoring and coaching PMO and Managed Services team to deliver outstanding client experience for supplier.io clientele and thus rendering a high customer satisfaction index.

• Offshore Team Management: Partnered with offshore implementation and QA team lead, guiding them to improve processes by providing timely feedbacks. Improved QA efficiency by 20%.

• Monthly Operational dashboards and metrics presentation to senior leadership providing insights across delivery across various product portfolios and services. This facilitated forecasting future hiring needs for delivery team. CVM SOLUTIONS, Oakbrook Terrace, Illinois, USA Nov 2007 – Apr 2012 (Full time) & May 2013 – Apr 2015 (Remote) Senior Project Manager

Significant Achievements:

• Managed the entire software project life-cycle engagements from inception to conception comprising activities like project scope, planning/scheduling, requirements gathering from the client

• Actively involved in recent up-sell wins and upgrade opportunities and assisted client delivery analyst team (offshore-India) for data enrichment projects

Job Profile:

KEY COMPETENCIES

Strategy Planning

Delivery Management

Quality Assurance

Project Management

Operational Excellence

Training and Development

Client Management

People Management

Change & Release Management

• Set up the project and operations budget, defined project scope, prepared cost estimates, finalized technical aspects, mobilized, and deployed resources for accomplishing project objectives

• Interacted with the clients for collating and evaluating requirements, managing the risks to improve business processes, and translating the requirements into systems solution

• Prepared and presented the functional specifications and technical requirement document to the development team to align the project deliverables to the business requirements of the clients

• Followed up with various departments to ensure project completion within specified quality, cost, and timelines for enhancing client satisfaction

• Managed the development, testing, and implementation of the technical solution, and validated the final product against defined requirements

• Rendered support for strategic existing customers and client’s post-deployment, provided client adoption and training on the use of CVM products

FIELD GLASS, Chicago IL Aug 2012 – Apr 2013

Implementation Project Manager

Job Profile:

• Worked on project Field Glass Vendor Management System (VMS) to better procure and manage the flexible workforces, including contingent labor, independent contractors, and services managed through Statements of work

• Functioned as the application Subject Matter Expert (SME) and coordinated with the Fieldglass account services department for success through properly executed transitions during implementation

• Collated detailed customer requirements using requirement-gathering templates to establish the full scope of the implementation

• Configured the platform according to the requirements of the customer in coordination with the internal resources to ensure project quality

PREVIOUS ASSIGNMENT

• Project Consultant, Computer Discoveries Inc Oakbrook IL Nov 1997 – Aug 2006 VOLUNTARY ASSIGNMENTS

ENGAGE COLLEGE PREP (WEBSITE: ENGAGECOLLEGEPREP.COM), Location Jan 2019 – Sep 2019 Woman Entrepreneur Freelance College and Placement Counselor Job Profile:

• Counseled students regarding educational issues such as International under graduation courses and program selection, class scheduling, school adjustment, study habits, and career planning

• Conducted outreach events to increase the student base. Partnered with 2 Woman Entrepreneurs in expanding the business from SAT exam preparation to college and career counseling INDUS INTERNATIONAL SCHOOL, Bengaluru, India Jun 2018 – Oct 2018 Coordinator

Job Profile:

• Reporting to the CEO, rendered administration and infrastructure/ facilities management support to ensure hassle-free office operations

• Researched and facilitated the implementation of Blockchain and credentialing in the IB school for their high school students

• Assessed the onset of blockchain and e-portfolio in the education system in different countries, identifying vendors for further engagement, and budget approvals

NGO ORGANIZATIONS AND GOVERNMENT SCHOOLS, Location Jun 2015 – Jun 2017 Volunteer

Worked as volunteer in various NGO educational organizations like Thaiymane Bangalore, Government schools in Coimbatore. ACADEMICS

• PG Diploma in Education (IB curriculum), Indus Training and Research Institute, Bengaluru 2018

(in association with Birmingham City University, UK)

• Masters in Management Studies, Birla Institute of Technology & Science, Pilani, India 1996

• Masters in Mathematics (Hons.), Birla Institute of Technology & Science, Pilani, India 1996

• Project Management Professional (PMP) Certification from Mercury Solutions 2019 TECHNICAL SKILLS

• Client-Server: MS SQL server Microsoft Office, Excel PowerPoint Word and MS project

• Programming Languages: Java certified, .NET, IBM AS400 programming languages

• Project Management Tools: Asana, ZenDesk

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