James G. Ferrando

P R O F E S S I O N A L S U M M A R Y

Professional Trainer with proven experience in different Training in Customer Service, Sales, Collection and Retention.

Strong expertise in Communication and Leadership with the goal to work effectively with a team, while improving customer satisfaction scores and retaining concerned customers and help to improve the company’s revenue.

W O R K E X P E R I E N C E

Youth Development Officer 1 May 2017 – Up to Present

Capitol of Pampanga Manpower Training Center • San Fernando

Hire and train workers

Develop, Coach, Support and evaluate on the team

Provide written feedback to the consultant training

Enhance the ability of all trainees to improve their communication skills

Conduct training in Customer Service, Technical Support, Sales, Collection and Retention.

Fisherman and Farmer April 2001 – December 2008

Poblacion Lingig, Surigao Del Sur

Securing the safety protective equipment of the Boat

Boat Watcher

Small Boat Operator and Deboning Fish and meat cutter

Planting Rice and Vegetables and raised Chickens

S K I L L S

* Leadership

* Customer Service

* Excellent Verbal and Written Communication Skills

* Highly Organized and Detailed Oriented

* Computer Literate

* Forklift Operator

* Passenger Bus / Straight Truck Operator

T R A I N I N G

Capability Building Training and Awareness Raising

for Out of School Youth and Person with Disabilities. October 2, 2017

Language and Call Center Fundamental Training. March 13, 2018

Heavy Equipment Operation (Forklift) NC II. November 19, 2018

Slaughtering Operations (Butcher) NC II December 4, 2020

Driving (Passenger Bus / Straight Truck) NC III January 30,2021

Contact Info:

091*-***-**** / 0947- 453-2023

adpmrl@r.postjobfree.com

adpmrl@r.postjobfree.com

Block 8, Lot 8, Palakaibigan Street

San Fernando Pampanga, Philippines

V O L U N T E E R W O R K

Facilitator

Building Training and Awareness Raising for Out of school youth and Person with Disabilities

San Fernando Pampanga City Social Welfare and Development Office

October 2, 2017

Yacht Crew / Missionary

Missionaries to Asia Inc. (Religious Organization) • Lapu-Lapu Cebu Philippines Jan 2009 - Dec 2011

E D U C A T I O N

AADP Bachelor Degree of Theology

Northwestern Christian University • Lapu-Lapu Cebu

Jun 2010 - May 2013

Secondary

Lingig National High School • Surigao Del Sur Jun 1996 - Mar 2000

Primary

Lingig Elementary High School • Surigao Del Sur.

Jun 1990 - Mar 1996

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