VICKI HILL

PROFESSIONAL SUMMARY

Hardworking Transportation Professional with superior route planning, payment handling and customer service skills. Performance-driven and detail-oriented with methodical approach to following through on every need. Well-organized and resourceful with excellent work ethic with proven track record of delivering within specified time frames. Customer-focused with strong communication and prioritization skills. Excellent reputation for resolving problems and improving customer satisfaction.

WORK HISTORY

OTR Commercial Truck Driver, 11/2017 - Current

Swift Transportation, Dallas, Texas 1-800-***-****

Managed efficient loading, unloading and security of customer freight.

Maintained accurate driving records in accordance with federal laws and regulations.

Communicated with company dispatchers to alert of any issues or delays.

Kept meticulous logs of correspondence with customers and freight recipients.

Customer Service Associate, 11/2014 - 03/2017

Wal-Mart Supercenter, Tyler, Texas 1-800-***-****

Developed and actualized customer service initiatives to decrease wait times.

Helped customers every day with positive attitude and focus on customer satisfaction.

Informed customers about special promotions and provided detailed information for various products.

Provided information regarding charge accounts and loyalty programs, as well as offering advice and assistance to customers, paying attention to special needs or wants.

Call Center Customer Service Representative, 03/2011 - 11/2014

Dish Network Corp, Hilliard, Ohio 1-855-***-****

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Maintained up-to-date knowledge of product and service changes while meeting customer call guidelines for service levels, handle time and productivity.

Educated customers about billing, payment processing and support policies and procedures.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Call Center Claims Representative, 03/2008 - 01/2011

Safelite Solutions, Columbus, Ohio 1-877-***-****

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Delivered prompt service to prioritize customer needs to empathically resolve customer inquiries and complaints.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Customer Service/Pizza Delivery Driver, 08/2005 - 03/2008

Donatos Pizzeria, Columbus, Ohio 1-800-***-****

Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Communicated customer complaints, requests and feedback to company management for swift resolution.

A State-Wide Coordinator, 02/2004 - 01/2005

Arno Political Consultant, Rancho Cordova, California 1-916-***-****

Prepared varieties of different written communications, reports and documents to ensure smooth operations twice per week to home office.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Supervised work of contracted employees to keep on task for timely completion.

Identified issues, analyzed information and provided solutions to any problems.

Administrative Assistant to the Vice President, 09/2001 – 12/2004

Ohio Clear Title, Columbus, Ohio

Created spreadsheets of deposit advices and bank statements for reconciliation.

Conducted invoicing and investigated accounts receivables discrepancies.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Handled highly sensitive and confidential financial and personal files for clients.

Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

Data Entry Operator, 06/1997 - 01/2001

OPI, Marysville, Ohio 1-937-***-****

Entered numerical data into databases with speed and accuracy using 10-key pad

Corrected data entry errors to prevent later issues such as duplication or data degradation

Bodily Injury Claim Representative Secretary, 07/1986 - 07/1989

State Farm Claims Office, Worthhington, Ohio 1-309-***-****

Examined reports, accounts and evidence to determine integrity and accuracy of information.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Demonstrated respect, friendliness and willingness to help wherever needed.

File Clerk, 06/1985 - 06/1986

The Mill Mutuals Insurance Agency, Columbus, Ohio

Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.

Implemented improvements to file systems and procedures.

Located missing file materials to help teams meet project deadlines and avoid lost man-hours.

EDUCATION

Associate of Science, Accounting/Finance Management/HR Management, 03/2014

DeVry University - Downers Grove, IL

Continuing education to present

Member of Federal Work Study Program

Associate of Arts, Humanities, 05/1996

Urbana University - Urbana, OH

Dean's List 1996-1998

Member of National Honor Society 1996

Awarded Magna cum Laude gpa 3.98

Kissimmee, FL 34759

863-***-****

adpmnz@r.postjobfree.com

SKILLS

Outstanding Customer Service Skills

Attention to Detail

Strong Communication Skills

Creative problem solving

Good listening skills

Complaint resolution

High-Volume Call Centers

Self-Motivated

Billing Specialist

65 WPM typing speed

Documentation and reporting

Transcription and dictation

Business correspondence

Database Management

Relationship building

Advanced MS Office Suite Knowledge

Office administration

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